Customer Experience & Admin Specialist

Scalp center Hair regrowth; Johor Bahru; On-site; MYR 28,000 - 45,000; Full time

Job summary

Scalp center Hair regrowth in Malaysia is seeking a customer-focused individual to join our team. You will handle inquiries via various channels, manage appointments, and support registration and payments while maintaining accurate records.

The role also involves assisting with marketing activities and coordinating with therapists to ensure a seamless customer experience. Fluency in English and Malay is a plus.

Qualifications

• Customer-oriented and detail-minded.
• Strong communication skills in English and Malay preferred.

Responsibilities

• Handle customer inquiries via WhatsApp, phone calls, and social media.
• Manage appointment bookings and customer follow-ups.
• Assist in customer registration and payment collection.
• Maintain customer records and update the system accurately.
• Support daily administrative and operational tasks.
• Coordinate with therapists and management to ensure smooth customer experiences.
• Follow up with existing customers regarding appointments and treatment progress.
• Assist in marketing campaigns, events, and customer engagement activities.

Job description

Scalp center Hair regrowth in Malaysia is seeking a customer-focused individual to join our team. You will handle inquiries via various channels, manage appointments, and support registration and payments while maintaining accurate records.

The role also involves assisting with marketing activities and coordinating with therapists to ensure a seamless customer experience. Fluency in English and Malay is a plus.