Front Desk & Clinical Support Specialist

Trimedic TCM Setia Alam; Shah Alam; On-site; MYR 33,000 - 51,000; Full time

Job summary

Trimedic TCM Setia Alam is seeking a Reception & Clinical Assistant to join our Setia Alam healthcare team. You will bridge front-of-house operations with clinical support to ensure a welcoming patient journey from arrival to care delivery.

You will handle check-in, scheduling, payments, and basic clinical support, while maintaining confidentiality and adherence to health and safety standards. A flexible schedule and strong interpersonal skills are required.

Qualifications

• Completed secondary education (SPM or equivalent).
• Qualifications in healthcare administration are advantageous.
• Experience in a reception or administrative role, preferably in healthcare.

Responsibilities

• Greet patients and manage check-in procedures with accurate records.
• Schedule and coordinate appointments to optimise clinic flow.
• Answer calls and direct inquiries to staff.
• Process patient payments and maintain invoices per procedures.
• Assist clinical staff with patient prep and basic clinical support.
• Maintain cleanliness and organisation of reception and clinical areas in line with safety standards.
• Manage clinic supplies and inventory records.
• Maintain patient confidentiality per data protection rules.
• Support administrative team with general office duties.

Skills

Communication

Organisational skills

IT/computer proficiency

Medical terminology

Confidentiality

Reliability

Flexibility

Empathy

Education

Secondary education (SPM or equivalent)

Healthcare administration qualification (advantage)

Tools

Appointment scheduling systems

Data management tools

Job description

Trimedic TCM Setia Alam is seeking a Reception & Clinical Assistant to join our Setia Alam healthcare team. You will bridge front-of-house operations with clinical support to ensure a welcoming patient journey from arrival to care delivery.

You will handle check-in, scheduling, payments, and basic clinical support, while maintaining confidentiality and adherence to health and safety standards. A flexible schedule and strong interpersonal skills are required.