FRONT DESK

Piel Perfecta Sdn Bhd; West Coast Division; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Additional Leave

Free Parking

Health Insurance

Maternity Leave

Opportunities for Promotion

Professional Development

Job summary

Piel Perfecta Sdn Bhd in Sabah operates a beauty service environment where the front desk handles customer interactions, bookings, and administrative tasks, acting as the first point of contact for clients.

You will manage inquiries via phone, WhatsApp and social media, keep customer records up to date, prepare daily and weekly reports in Microsoft Excel, and support daily operations while delivering friendly, professional service and maintaining a neat reception area.

Qualifications

• Front desk role requiring strong customer service orientation.
• Excellent communication and a positive attitude.
• Fluency in Mandarin Chinese is essential.
• Proficiency with Microsoft Word & Excel for reports and records.
• Ability to work independently and as part of a team.
• Good problem-solving skills and a proactive approach.
• Experience in customer service or beauty industry is a plus.

Responsibilities

• Handle bookings, rescheduling and customer enquiries via phone, WhatsApp & social media
• Maintain and update customer records accurately
• Prepare daily and weekly reports using Microsoft Excel
• Support the team with daily operations and ensure smooth front desk workflow
• Handle customer feedback and concerns professionally and promptly
• Provide friendly and excellent customer service
• Ensure the front desk and working area are neat and tidy
• Assist beauticians in sharing product information and basic product knowledge with customers
• Perform other front desk and administrative tasks when required

Skills

Customer service

Communication

Mandarin

Teamwork

Independence

Tools

Microsoft Word

Microsoft Excel

Job description

Front desk position handling customer interactions, bookings, and administrative tasks in a beauty service environment. You will be the first point of contact for customers, managing inquiries and ensuring smooth daily operations.

Key responsibilities

• Handle bookings, rescheduling and customer enquiries via phone, WhatsApp & social media
• Maintain and update customer records accurately
• Prepare daily and weekly reports using Microsoft Excel
• Support the team with daily operations and ensure smooth front desk workflow
• Handle customer feedback and concerns professionally and promptly
• Provide friendly and excellent customer service
• Ensure the front desk and working area are neat and tidy
• Assist beauticians in sharing product information and basic product knowledge with customers
• Perform other front desk and administrative tasks when required

About you

• Fluent in Chinese/Mandarin
• Friendly, professional and customer-oriented
• Good communication skills with a positive attitude
• Tech-savvy and proficient in Microsoft Word & Excel
• Able to work independently and as part of a team
• Good problem-solving skills
• Experience in customer service or the beauty industry is an added advantage

Benefits

• Additional Leave
• Free Parking
• Health Insurance
• Maternity Leave
• Opportunities for Promotion
• Professional Development