Front Desk

Cofreth (M) Sdn Bhd; Kuala Lumpur; Presencial; MYR 24.000 - 42.000; Jornada completa

Descripción de la vacante

Crofreth (M) Sdn Bhd is seeking a front desk and customer service professional at a busy Kuala Lumpur mall. You will greet shoppers, visitors and tenants, provide up-to-date information about mall facilities, outlets, services, events and hours, and handle enquiries with professionalism.

You will manage customer feedback and complaints, process voucher requests, maintain a tidy service area, and coordinate with security and maintenance teams to address inquiries and service requests.

Formación

• Minimum qualification: SPM/Diploma (Hospitality, Business Admin, or related field preferred)
• Experience in customer service, hospitality or front desk roles is an advantage
• Excellent communication and interpersonal skills
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Ability to multitask and handle high visitor traffic
• Willing to work on weekends, public holidays and shift rotations

Responsabilidades

• Greet and welcome shoppers, visitors and tenants in a friendly, courteous and professional manner
• Provide accurate and up-to-date information on mall facilities, retail outlets, services, promotions, events, operating hours and other relevant matters
• Attend to customer enquiries in person, by telephone, email and other designated communication channels in a prompt and professional manner
• Handle customer feedback, requests and complaints professionally, ensuring appropriate follow-up and escalation to the Supervisor or relevant department when necessary
• Coordinate and process shopping voucher requests and redemptions, including verifying customer eligibility, completing the necessary documentation, maintaining accurate records and liaising with relevant departments or retailers
• Maintain the front desk and customer service area in a clean, neat, organised and presentable condition at all times
• Coordinate with Security, Housekeeping, Maintenance and other relevant departments to address customer enquiries, service requests and operational matters promptly and effectively
• Manage lost and found items in accordance with established procedures, including proper recording, safekeeping, verification and return of items to their rightful owners
• Record customer feedback, enquiries, complaints and service requests accurately, and assist in preparing daily or periodic reports for management
• Follow all established safety, security and emergency procedures, and provide appropriate assistance and guidance to shoppers, visitors and tenants during emergency situations

Conocimientos

Communication

Interpersonal skills

MS Office

multitask

Educación

SPM/Diploma

Hospitality

Business Admin

Herramientas

MS Office

Descripción del empleo

This is a front desk and customer service role at a shopping mall, responsible for greeting and welcoming shoppers, visitors and tenants, providing information on mall facilities and services, and handling customer enquiries and complaints professionally.

Key responsibilities

Greet and welcome shoppers, visitors and tenants in a friendly, courteous and professional manner

Provide accurate and up-to-date information on mall facilities, retail outlets, services, promotions, events, operating hours and other relevant matters

Attend to customer enquiries in person, by telephone, email and other designated communication channels in a prompt and professional manner

Handle customer feedback, requests and complaints professionally, ensuring appropriate follow-up and escalation to the Supervisor or relevant department when necessary

Coordinate and process shopping voucher requests and redemptions, including verifying customer eligibility, completing the necessary documentation, maintaining accurate records and liaising with relevant departments or retailers

Maintain the front desk and customer service area in a clean, neat, organised and presentable condition at all times

Coordinate with Security, Housekeeping, Maintenance and other relevant departments to address customer enquiries, service requests and operational matters promptly and effectively

Manage lost and found items in accordance with established procedures, including proper recording, safekeeping, verification and return of items to their rightful owners

Record customer feedback, enquiries, complaints and service requests accurately, and assist in preparing daily or periodic reports for management

Follow all established safety, security and emergency procedures, and provide appropriate assistance and guidance to shoppers, visitors and tenants during emergency situations

About you

Minimum qualification: SPM/Diploma (Hospitality, Business Admin, or related field preferred)

Previous experience in customer service, hospitality or front desk roles is an advantage

Excellent communication and interpersonal skills

Proficient in MS Office (Word, Excel, PowerPoint, Outlook)

Ability to multitask and handle high visitor traffic

Willing to work on weekends, public holidays and shift rotations

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Established since 1986, Cofreth is the leading solutions provider for Facilities Management and Energy Services in Malaysia. With strong shareholders support, we have successfully managed integrated facilities for renowned multinational corporations, government institutions, industrial & commercial buildings. Due to our expansion, we are now seeking dynamic individuals to join us in the following position:

Established since 1986, Cofreth is the leading solutions provider for Facilities Management and Energy Services in Malaysia. With strong shareholders support, we have successfully managed integrated facilities for renowned multinational corporations, government institutions, industrial & commercial buildings. Due to our expansion, we are now seeking dynamic individuals to join us in the following position: