Mall Concierge (Shift)

HBMK — Henry Butcher Mont Kiara; Kampung Malaysia Tambahan; On-site; MYR 30,000 - 42,000; Full time

Job summary

HBMK — Henry Butcher Mont Kiara is seeking a front desk professional to assist visitors, manage mall services, and resolve inquiries in a fast-paced environment. The role requires 3–5 years of customer service experience in a mall setting, with strong English communication and a neat appearance.

Mandarin is an added advantage, and candidates should be capable of staying calm when dealing with challenging customers. Rotation shifts from 9am–6pm or 1pm–10pm are required.

Qualifications

• 3–5 years of front desk customer service experience.
• Prior mall or retail mall experience is a plus.
• Professional appearance and grooming standards.
• Proficiency in English (spoken & written).
• Mandarin ability is an added advantage.
• Strong customer-service focus and social skills.
• Ability to stay calm with difficult customers.
• Willing to learn and retain mall offerings quickly.

Responsibilities

• Assist visitors with information on mall stores, facilities and events.
• Facilitate mall services such as gift cards, rentals, and lost & found.
• Address and resolve visitor complaints promptly; liaison with management or security.
• Promote events and engage the public to boost participation.
• Monitor cleanliness and functionality of common areas; report issues.
• Respond to emergencies and coordinate with services as needed.
• Report operation matters to the Front Desk Supervisor.

Skills

Front desk service

English proficiency

Mandarin (adv)

Calm under pressure

Team collaboration

Job description

At Henry Butcher Malaysia (Mont Kiara) Sdn Bhd (HBMK), we don’t just manage buildings but we create exceptional living and working environments. As a licensed property and facility management company registered with BOVAEP, we’ve been at the forefront of the real estate industry since 1987.

From luxury residences and iconic office towers to unique, high-performance facilities, HBMK manages over 100 landmark properties across Malaysia. Behind this success is our dynamic team of over 1,000 professionals and service providers and we're always looking for passionate individuals to join us.

Responsibilities:

• Assist with various visitor requests such as providing information on mall stores, facilities and ongoing events. Help visitors navigate the mall by providing clear directions and using mall directories.
• Manage and facilitate mall services such as gift card sales, stroller/wheelchair rentals, and lost and found.
• Address and resolve visitor complaints or issues promptly and effectively. Act as a liaison between the public and mall management or security.
• Assist in promoting events and engaging with the public to build excitement and participation.
• Monitor and report on the condition of the mall’s common areas, ensuring cleanliness and functionality.
• Respond to emergency situations as needed, including coordinating with emergency services and communicating with visitors.
• Reports to Supervisor on all operation matters concerning the Front Desk department.

Requirements:

• Preferably at least 3-5 years of front desk customer service experience in the related field.
• Prior experience in the shopping mall line would be a plus.
• Professional looking and well-groomed to the standards set.
• Proficiency in English (Spoken & Written).
• Able to communicate in Mandarin will be an added advantage.
• Good social networking skill and able to deliver and maintain high quality of customer service.
• Ability to stay calm and excellent in handling difficult customers.
• A desire to help and a quick ability to learn and retain a large amount of information about the mall's offerings.
• Strong critical thinking skills to assess a situation and provide an effective solution.
• Ability to work collaboratively with mall management, security, and cleaning staff to ensure a smooth operation.
• Willing to work on rotational shift (9am to 6pm or 1pm to 10pm).