Friendly Front Desk & Customer Care Specialist

Pronails Footcare Treatment Centre; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Pronails Footcare Treatment Centre in Kuala Lumpur is seeking a polite, organised receptionist to be the friendly first contact for customers, manage appointments and front desk operations.

You will answer calls, welcome clients, relay footcare questions to the team, handle complaints calmly, and support daily admin while keeping records up to date. Prior customer service or reception experience is an advantage.

Qualifications

• Polite, patient and confident when speaking with customers.
• Quick to respond, able to prioritise tasks and stay calm during busy periods.
• A strong team player who communicates well and supports colleagues.
• Good communication and basic computer skills.
• Customer service, reception or administrative experience is an advantage.

Responsibilities

• Arrange, confirm and reschedule customer appointments
• Answer calls and reply to customer messages promptly and clearly
• Welcome customers and assist them at the front desk
• Provide accurate service information and pass specific footcare questions to the relevant team member
• Handle complaints and challenging situations calmly and professionally, involving a supervisor when needed
• Support daily administrative work and keep customer records organised
• Coordinate with colleagues to provide a smooth customer experience

Skills

Customer service

Front desk operations

Communication

Team player

Basic computer skills

Organised

Quick-thinking

Job description

Pronails Footcare Treatment Centre in Kuala Lumpur is seeking a polite, organised receptionist to be the friendly first contact for customers, manage appointments and front desk operations.

You will answer calls, welcome clients, relay footcare questions to the team, handle complaints calmly, and support daily admin while keeping records up to date. Prior customer service or reception experience is an advantage.