Freight Pricing | Customer Service Coordinator | KLIA

J-Recruit; Sepang; On-site; MYR 33,000 - 61,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Job summary

Jora Malaysia is seeking a driven Freight Pricing | Customer Service Coordinator to support export and import operations at KLIA. You will communicate with clients and shippers, prepare quotations, negotiate freight rates, and handle costing and billing while maintaining strong relationships with service providers.

The role requires 1 year in logistics, good communication, and proficiency in MS Office. You will coordinate with Operations and Sales to meet customer requirements and ensure timely

Qualifications

• Minimum SPM qualification or Diploma.
• 1 year or more of experience in the logistics industry.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office applications (Word/Excel).
• Able to work independently with minimal supervision.
• Strong time-management and organizational abilities.
• Excellent attention to detail.

Responsibilities

• Communicate with clients and shippers and resolve customer complaints and enquiries.
• Prepare accurate and competitive shipping quotations for customers.
• Negotiate freight rates and shipping fees with couriers, airlines, and other service providers.
• Handle costing and billing for shipments.
• Attend to air freight enquiries from customers and agents.
• Manage customer bookings for export and import shipments.
• Maintain strong relationships with customers, carriers, airlines, suppliers, and vendors.
• Provide excellent customer service and promptly resolve customer and carrier issues.
• Coordinate with Operations and Sales teams to meet customer requirements.
• Monitor shipment processes to ensure timely delivery of freight.
• Update customers on shipment status via email and other communication channels.
• Maintain accurate shipment records and ensure proper filing in accordance with company procedures.
• Prepare sales and pricing reports for senior management.
• Manage and maintain existing customer accounts.
• Handle a high volume of inbound and outbound calls.
• Ensure familiarity with customer service and air freight export/import procedures.
• Monitor team productivity and activities, providing regular performance feedback and coaching.
• Contribute to maintaining strong relationships with airlines, trucking companies, and other service providers.
• Support the overall export and import operations of the company.
• Perform other duties and assignments as required by Management

Skills

Communication

Independence

Time management

Organizational skills

Attention to detail

Education

SPM or Diploma

Tools

MS Word

MS Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Freight Pricing | Customer Service Coordinator | KLIA

Preferably 1 year or more of experience in the logistics industry.

Good communication and interpersonal skills.

Proficient in Microsoft Office applications, including MS Word and MS Excel.

Able to work independently and with minimal supervision.

Good organizational and time-management skills.

Strong attention to detai

Requirement

Education

• Minimum SPM qualification or Diploma.

Experience

• Preferably 1 year or more of experience in the logistics industry.

• Good communication and interpersonal skills.

Skills & Competencies

• Proficient in Microsoft Office applications, including MS Word and MS Excel.

• Able to work independently and with minimal supervision.

• Good organizational and time-management skills.

• Strong attention to detai

Responsibility

Job Responsibilities

• Communicate with clients and shippers and resolve customer complaints and enquiries.

• Prepare accurate and competitive shipping quotations for customers.

• Negotiate freight rates and shipping fees with couriers, airlines, and other service providers.

• Handle costing and billing for shipments.

• Attend to air freight enquiries from customers and agents.

• Manage customer bookings for export and import shipments.

• Maintain strong relationships with customers, carriers, airlines, GSA, CSA, suppliers, and vendors.

• Provide excellent customer service and promptly resolve customer and carrier issues.

• Coordinate with Operations and Sales teams to meet customer requirements.

• Monitor shipment processes to ensure timely delivery of freight.

• Update customers on shipment status via email and other communication channels.

• Maintain accurate shipment records and ensure proper filing in accordance with company procedures.

• Prepare sales and pricing reports for senior management.

• Manage and maintain existing customer accounts.

• Handle a high volume of inbound and outbound calls.

• Ensure familiarity with customer service and air freight export/import procedures.

• Monitor team productivity and activities, providing regular performance feedback and coaching.

• Contribute to maintaining strong relationships with airlines, trucking companies, and other service providers.

• Support the overall export and import operations of the company.

• Perform other duties and assignments as required by Management

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS