Freight Forwarding Sales Executive – Key Accounts Growth

Dolphin Logistics Supply Chain Management (Malaysia) Sdn Bhd

Kuala Lumpur

On-site

MYR 180,000 - 260,000

Full time

9 days ago

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Job summary

Dolphin Logistics Supply Chain Management (Malaysia) Sdn Bhd is seeking a results-driven sales leader to identify new customers and drive revenue growth in freight forwarding and logistics. You will conduct visits, meetings, and presentations, while strengthening existing relationships and negotiating favorable terms.

The role requires strategic thinking, team leadership, and the ability to travel for customer visits.

Qualifications

Bachelor level degree in business, logistics, or related field.
Experience in freight forwarding or logistics sales preferred.
Strong communication and negotiation abilities.
Willingness to travel for customer visits.

Responsibilities

Identify and develop new customers and business opportunities in freight forwarding and logistics.
Conduct sales visits, cold calls, meetings, and presentations to prospective customers.
Maintain and strengthen relationships with existing customers.
Understand customers' logistics requirements and propose suitable freight and logistics solutions.
Prepare quotations and negotiate rates and commercial terms with customers.
Coordinate with the operations and pricing teams to ensure competitive and accurate quotations.
Follow up on quotations, sales leads, and business opportunities.
Achieve monthly and annual sales targets and gross profit objectives.
Monitor market trends, competitor activities, and freight rates.
Maintain accurate customer information, sales activities, and opportunities in the company system.
Attend industry events, exhibitions, and networking activities when required.
Ensure proper collection and follow-up of outstanding customer payments.
Prepare regular sales reports and provide updates to management.
Develop and execute sales strategies to achieve company revenue and gross profit targets.
Lead, manage, coach, and motivate the sales team.
Set individual and team sales targets and monitor performance against KPIs.
Identify new markets, industries, customers, and business opportunities.
Develop and maintain strong relationships with key customers and strategic accounts.
Personally manage major/key accounts and high-value business opportunities.
Negotiate freight rates, service agreements, contracts, and commercial terms with customers.
Work closely with pricing, operations, customer service, and management teams to develop competitive solutions.
Monitor market conditions, competitor activities, freight rates, and industry trends.
Develop business opportunities across sea freight, air freight, cross-border trucking, warehousing, customs clearance, and supply chain solutions.
Review sales pipelines, quotations, conversion rates, revenue, and gross profit on a regular basis.
Establish and maintain strong relationships with shipping lines, airlines, agents, overseas partners, and other logistics stakeholders.
Ensure the sales team maintains accurate customer records and sales pipelines.
Conduct regular sales meetings and performance reviews.
Prepare sales forecasts, budgets, and management reports.
Resolve major customer issues and ensure high levels of customer satisfaction.
Support credit control and ensure customers comply with agreed payment terms.
Participate in customer meetings, business reviews, exhibitions, networking events, and industry functions.
Develop long-term strategies to increase market share and profitability.