Freight Customer Service Executive

Aramex; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking a logistics professional to manage customer requirements, coordinate multimodal shipments, and optimize operations for on-time deliveries in Malaysia. You will prepare quotations, maintain data records, and drive client satisfaction by proactive engagement with key accounts.

The role demands a Bachelor’s in logistics or related field with 2+ years’ experience, and relevant certifications. Proficiency in Cargo Wise and cross-cultural communication are valued.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, or Business Administration.
• 2+ years in logistics management, multimodal transportation, and customer-facing roles.
• Certifications: CSCMP, PMP, Lean Six Sigma (Green/Black Belt) preferably.

Responsibilities

• Serve as primary point of contact for customers, addressing requirements and resolving shipment issues.
• Proactively engage with key accounts to identify opportunities for growth and optimization.
• Plan, negotiate and implement multimodal transportation solutions with stakeholders to ensure smooth delivery.
• Prepare quotations in Cargo Wise and submit accurate, competitive daily rates.
• Maintain daily data records of RFQ, sea freight, airfreight, and transport details.
• Coordinate with internal and external stakeholders to meet client KPIs and SLAs.
• Monitor shipment progress and address delays.
• Oversee execution performance and resolve operational issues.
• Minimize disruptions to cargo movements and mitigate risks.
• Join client visits to strengthen relationships and gather feedback.

Skills

Logistics software

Data analytics

Cross-cultural communication

Change management

Customer-focused mindset

Negotiation skills

Education

Bachelor's degree

Tools

Cargo Wise

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Serve as primary point of contact for customers, addressing their specific requirements and resolving any issues related to shipments.
• Proactively engage with key account clients to identify and maximize opportunities for business growth and operational optimization.
• Plan, negotiate, and implement multimodal transportation solutions, working closely with stakeholders to ensure smooth and seamless delivery.
• Prepare quotation in Cargo Wise system and submit accurate and competitive daily rates to customers.
• Maintain accurate data records daily of all RFQ, Sea freight, Airfreight, Transportation details in related internal files.
• Coordinate with both internal and external stakeholders to consistently meet client KPIs and SLAs, proactively addressing any issues.
• Monitor shipments progress to ensure timely tracking and proactively address any potential delays.
• Oversee execution performance, working closely with the team to resolve issues and ensure smooth operations.
• Take prompt action to minimize disruption to export and import of cargo movements.
• Identify potential risks in movement, such as delays, damage, or loss of goods, and implement strategies to mitigate these risks.
• Handle any logistics-related problems, such as damage goods, delays, or miscommunication.
• Join client visits when necessary to strengthen relationships, gather feedback, and Build and maintain strong relationships with customers to understand customer needs and deliver good service and support business growth.
• Review customer feedback and requirements to identify opportunities for enhancing operational efficiency and customer satisfaction.
• Perform the duties of other Freight team members during their absence, as whenever required.

Job Requirement:

Qualifications

• Education: Bachelor’s degree in Logistics, Supply Chain Management, or Business Administration
• Experience: 2+ years in logistics management, with expertise in multimodal transportation and customer-facing roles.
• Certifications: CSCMP, PMP, Lean Six Sigma (Green/Black Belt) preferably.

Skills:

• Advanced proficiency in logistics software and data analytics.
• Fluency in cross-cultural communication and change management.
• Customer-focused mindset with a proactive approach to problem-solving.
• Strong communication and negotiation skills, with the ability to effectively engage both clients and internal stakeholders.