Fraud Ops Senior Analyst - 24/7 APAC/EMEA Client-Focused

Citigroup Inc.; Kuala Lumpur; Hybrid; MYR 60,000 - 100,000; Full time

Job summary

Citi Private Bank is hiring a Fraud Operations Senior Analyst in Kuala Lumpur for a hybrid work model. You will monitor fraud alerts, investigate suspicious activities, and contact clients to authenticate transactions, ensuring high service levels and risk controls.

Requires a Bachelor’s degree and 2–4 years in fraud/financial services, with ability to work APAC/EMEA shifts. Ideal candidates will demonstrate strong analytical skills, decision-making under pressure, and experience serving

Qualifications

• Bachelor’s degree in Banking, Finance, Business, Risk Management, or a related field.
• 2–4 years of experience in fraud operations, banking operations, financial services, investigations, or related disciplines.
• Strong analytical and problem-solving skills.
• Ability to confidently engage with high-value clients and manage sensitive conversations professionally.

Responsibilities

• Monitor fraud detection systems to identify potentially suspicious transactions and activities.
• Investigate fraud alerts across multiple banking and payment channels.
• Conduct outbound calls to Citi Private Bank clients to authenticate transactions and verify account activity.
• Take ownership of the structured management and resolution of fraud-related customer complaints.
• Analyze account behaviors and transactional patterns to assess fraud risk.
• Make risk-based decisions in accordance with established fraud policies and procedures.
• Escalate complex or high-risk cases appropriately.
• Document investigations and case actions accurately and comprehensively.
• Identify emerging fraud trends and recommend control enhancements.
• Collaborate with Fraud Strategy, Operations, Risk, Compliance, and business partners.
• Support business continuity and operational readiness within a 24/7 operating environment.

Skills

Fraud investigations

Transaction monitoring

Client engagement

Analytical thinking

Education

Bachelor’s degree in Banking/Finance/Business/Risk Management

Job description

Citi Private Bank is hiring a Fraud Operations Senior Analyst in Kuala Lumpur for a hybrid work model. You will monitor fraud alerts, investigate suspicious activities, and contact clients to authenticate transactions, ensuring high service levels and risk controls.

Requires a Bachelor’s degree and 2–4 years in fraud/financial services, with ability to work APAC/EMEA shifts. Ideal candidates will demonstrate strong analytical skills, decision-making under pressure, and experience serving