Fraud Operations Analyst, Private Banking

Citi; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Citi Private Bank is seeking a Fraud Operations Analyst 2 to review alerts, investigate unusual activity, and engage with clients to validate transactions and mitigate risk. The role requires strong analytical prowess, risk judgment, and a commitment to best-in-class client service.

You will work in a 24/7 APAC/EMEA shift environment, coordinating with Fraud Strategy, Operations, Risk, Compliance, and business partners to ensure secure banking for Citi Private Bank clients.

Qualifications

• Bachelor’s degree required in Banking, Finance, Business, Risk Management, or related field.
• 2–4 years in fraud operations, banking operations, financial services or related.
• Strong analytical and problem-solving skills required.
• Ability to engage with high-value clients professionally and confidently.

Responsibilities

• Monitor fraud detection systems to identify suspicious transactions.
• Investigate fraud alerts across multiple banking and payment channels.
• Conduct outbound calls to verify transactions and activity with clients.
• Manage fraud-related customer complaints ensuring high client satisfaction.
• Analyze account behaviors to assess fraud risk and make risk-based decisions.
• Escalate high-risk cases and document investigations accurately.
• Identify emerging fraud trends and collaborate with relevant teams.

Skills

Fraud investigations

Financial crime knowledge

Client communication

Analytical thinking

Multilingual: English, Mandarin, and-C

Education

Bachelor’s degree in Banking, Finance, Business, Risk Management, or related field

Tools

Fraud monitoring systems

Job description

Citi Private Bank is seeking a Fraud Operations Analyst 2 to review alerts, investigate unusual activity, and engage with clients to validate transactions and mitigate risk. The role requires strong analytical prowess, risk judgment, and a commitment to best-in-class client service.

You will work in a 24/7 APAC/EMEA shift environment, coordinating with Fraud Strategy, Operations, Risk, Compliance, and business partners to ensure secure banking for Citi Private Bank clients.