Fraud Operations Lead: Scale Risk & Defend Payments

ShopBack; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Career growth

Global team

Competitive pay

Open culture

Job summary

ShopBack is seeking a Risk Operations Lead to own fraud detection, investigation and remediation across multiple markets. You will build and lead a team of fraud operations analysts, shaping strategy and policy while partnering with Product, Engineering, Data, Finance, Compliance and Commercial teams.

The role requires hands-on leadership and a bias for scalable processes. You will drive improvements in controls, define playbooks, monitor KPIs, manage vendors and budgets, and use SQL and

Qualifications

• 6+ years in fraud operations, payments risk or related field.
• 3+ years leading teams of analysts.
• Track record of setting strategy, operating models and policy.
• Hands-on with fraud prevention tools and real-time decisioning.
• Data-driven: SQL and turning data into clear recommendations.
• Experience with AI tools and automation for detection and efficiency.
• Strong stakeholder management across Product, Eng and Compliance.

Responsibilities

• Lead, coach and develop fraud operations analysts; set goals and build a pipeline of leaders.
• Oversee detection, investigation and remediation of fraud, account takeover and chargebacks.
• Own queue health: SLAs, decision quality and customer impact of actions.
• Collaborate with Product, Engineering, Data and Compliance to embed fraud controls.
• Define and update playbooks, SOPs and guidelines for consistency across markets.

Skills

Fraud operations

Payments risk

Team leadership

SQL

AI tools

Automation

Stakeholder management

Vendor management

Decision engines

Tools

Rules engines

Real-time decisioning

Fraud tooling platforms

Job description

ShopBack is seeking a Risk Operations Lead to own fraud detection, investigation and remediation across multiple markets. You will build and lead a team of fraud operations analysts, shaping strategy and policy while partnering with Product, Engineering, Data, Finance, Compliance and Commercial teams.

The role requires hands-on leadership and a bias for scalable processes. You will drive improvements in controls, define playbooks, monitor KPIs, manage vendors and budgets, and use SQL and