Fraud Risk Operations Lead — Scale & Protect

ShopBack Cashback Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Career growth

Global scale team

Competitive compensation

Candid, open culture

Job summary

ShopBack is seeking a Risk Operations Lead to own fraud detection, investigations, and scalable controls across multiple markets. You will build the team, drive playbooks, and partner with Product, Engineering, Data, Finance, Compliance, and Commercial to curb fraud and optimize customer experience.

The ideal candidate has 6+ years in fraud ops with 3+ years leading teams, strong SQL skills, and hands-on experience with fraud tooling and AI-enabled workflows.

Qualifications

• 6+ years in fraud operations, payments risk or related field.
• 3+ years leading teams of analysts.
• Data-driven, SQL proficient, able to turn datasets into recommendations.

Responsibilities

• Lead fraud operations analysts across multiple markets.
• Oversee detection, investigation and remediation of fraud and chargebacks.
• Develop rules, models and policies with Data and Engineering.
• Manage vendor relationships and budgets.
• Measure KPIs and report trends to senior stakeholders.

Skills

Fraud operations

Team leadership

SQL & dashboards

AI tools & automation

Vendor management

Policy & playbooks

Tools

Fraud tooling

Rules engines

Real-time decisioning

Job description

ShopBack is seeking a Risk Operations Lead to own fraud detection, investigations, and scalable controls across multiple markets. You will build the team, drive playbooks, and partner with Product, Engineering, Data, Finance, Compliance, and Commercial to curb fraud and optimize customer experience.

The ideal candidate has 6+ years in fraud ops with 3+ years leading teams, strong SQL skills, and hands-on experience with fraud tooling and AI-enabled workflows.