Fraud Analyst (1 Year Contract)

YouTrip; Petaling Jaya; On-site; MYR 166,000 - 217,000; Full time

Job summary

YouTrip is seeking a detail-oriented Fraud Analyst to monitor and review fraudulent charges across Singapore and the APAC region using the Fraud Monitoring System. You will conduct investigations into disputed transactions, determine appropriate action, and aim to minimise losses without compromising customer experience.

Collaborative teamwork and proactive identification of new fraud patterns are essential to safeguard users and the company.

Qualifications

• Fraud investigator with strong attention to detail.
• Advanced problem-solving and data analysis skills.
• Understanding traveler spending behavior and overseas risks.
• Willingness to propose and execute new initiatives.

Responsibilities

• Conduct ongoing fraud alert reviews using Fraud Monitoring System (FMS) for consumer and business segments in Singapore and regionally.
• Investigate and analyze disputed transactions and decide next steps to minimise losses while maintaining customer experience.
• Collaborate with cross-functional teams to ensure end-to-end processes protect interests of users and the company.
• Identify new fraud patterns, fraudulent merchants, and points of compromise for remediation reporting to Team Lead.
• Perform any ad-hoc compliance duties as required.

Skills

Fraud detection

Analytical thinking

Travel risk awareness

Proactive initiative

Job description

We Are:

YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually.

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific.

Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies (2025, 2024), and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions.

You Will:

• Conduct ongoing fraud alert reviews to identify for fraudulent charges using Fraud Monitoring System (“FMS”) for our consumer and business segments in Singapore and regionally.


• Perform investigations and analysis of all cardholders disputed transactions and make appropriate decisions on next steps, minimising financial losses without compromising customer experience.


• Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard company’s and users’ interests.


• Proactively identify new fraud patterns, fraudulent merchants and merchant/acquirer points of compromise for reporting to the Team Lead for remediation measures.


• Perform any other ad-hoc compliance duties.

Requirements

You Are:

• Fraud enthusiast – you are an astute investigator with an unwavering commitment to detecting and preventing fraudulent transactions.


• Analytical & detail-oriented thinker – you possess excellent problem-solving skills with demonstrated experience in solving complex business with analytical thinking. You have the natural tendency to always focus on details and hate to miss out on specifics.


• Travel enthusiast – you are a passionate traveller and understand the psychology of traveller, in particular when it comes overseas spending behavior and its associated risks.


• Fearless self-starter – you are not afraid to suggest and implement new initiatives to tackle complex business issues, as long as the rationale are logical and sound. You do not mind getting your hands dirty in order to get things done in tight timeline.