Fraud Analyst (1 Year Contract)

Youtrip; Selangor; Presencial; MYR 60 000 - 100 000; Tempo integral

Resumo da oferta

YouTrip invites a detail-oriented Fraud Analyst to monitor and review fraud alerts across consumer and business segments in Asia Pacific. You will investigate disputed transactions and determine next steps to minimize losses while preserving customer experience.

As a proactive team member, you will collaborate with cross-functional teams to identify new fraud patterns and drive remediation efforts, including ad-hoc compliance tasks as needed.

Qualificações

• Fraud enthusiast – astute investigator focused on preventing fraudulent transactions.
• Analytical and detail-oriented thinker with strong problem-solving skills.
• Willing to travel to assess overseas spending risk.
• Proactive self-starter who suggests and implements improvements.

Responsabilidades

• Review ongoing fraud alerts using Fraud Monitoring System for consumers and business segments.
• Investigate disputed transactions and decide next steps to balance security and customer experience.
• Collaborate with key functions to ensure smooth end-to-end processes safeguarding interests.
• Identify new fraud patterns and report to Team Lead for remediation.
• Perform ad-hoc compliance duties as required.

Conhecimentos

Fraud detection

Analytical thinking

Attention to detail

Travel enthusiast

Self-starter

Descrição da oferta de emprego

YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually.

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific.

Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies (2025, 2024), and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions.

You Will:

• Conduct ongoing fraud alert reviews to identify for fraudulent charges using Fraud Monitoring System (“FMS”) for our consumer and business segments in Singapore and regionally.
• Perform investigations and analysis of all cardholders disputed transactions and make appropriate decisions on next steps, minimising financial losses without compromising customer experience.
• Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard company’s and users’ interests.
• Proactively identify new fraud patterns, fraudulent merchants and merchant/acquirer points of compromise for reporting to the Team Lead for remediation measures.
• Perform any other ad-hoc compliance duties.

Requirements

You Are:

• Fraud enthusiast – you are an astute investigator with an unwavering commitment to detecting and preventing fraudulent transactions.
• Analytical & detail-oriented thinker – you possess excellent problem-solving skills with demonstrated experience in solving complex business with analytical thinking. You have the natural tendency to always focus on details and hate to miss out on specifics.
• Travel enthusiast – you are a passionate traveller and understand the psychology of traveller, in particular when it comes overseas spending behavior and its associated risks.
• Fearless self-starter – you are not afraid to suggest and implement new initiatives to tackle complex business issues, as long as the rationale are logical and sound. You do not mind getting your hands dirty in order to get things done in tight timeline.

YouTrip was launched in 2018 with a bold vision to empower everyone with the smarter and most convenient way to pay in foreign currency. Fast forward to today, our multi-currency e-wallet is a trusted companion for countless globe-trotting individuals and digital-savvy consumers

YouTrip was launched in 2018 with a bold vision to empower everyone with the smarter and most convenient way to pay in foreign currency. Fast forward to today, our multi-currency e-wallet is a trusted companion for countless globe-trotting individuals and digital-savvy consumers