Key Account Manager

YouTrip; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

YouTrip is seeking a proactive SMB account manager for YouBiz in Malaysia. You will cultivate relationships with a portfolio of SME clients, promote deeper adoption of YouBiz, and drive transaction growth.

Join a fast-growing fintech with a regional team; you’ll collaborate with Sales and Support to onboard new customers, provide insights, and help shape the product roadmap.

Qualifications

• 2 to 4 years of account management or support experience in a B2B environment.
• Strong verbal and written communication skills, with the ability to build rapport with clients.
• Proactive approach to identifying customer needs and growth opportunities across diverse accounts.
• Thrive in a fast-paced, evolving environment. Self-starter with a proactive approach to addressing challenges.

Responsibilities

• Cultivate and strengthen relationships with a portfolio of SMB clients, understanding their goals and promoting deeper engagement with the YouBiz platform and driving transaction volume.
• Drive customer retention, expansion, and overall growth by identifying opportunities within your book of business.
• Collaborate with Sales and Customer Support teams to ensure seamless onboarding for new customers and retention for existing customers.
• Provide customer feedback and insights that shape YouBiz’s product roadmap and enhance the customer experience.

Skills

Account management

B2B

Communication

Growth mindset

Job description

We Are

YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually.

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific.

Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies (2025, 2024), and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions.

Job Description:

YouBiz is revolutionizing the way small and medium-sized businesses manage their operations and finance. Our cutting-edge platform streamlines everything from expense management to remittance, empowering entrepreneurs to focus on what they do best. With YouBiz, businesses can increase efficiency, reduce costs, and drive growth—all from a single, user-friendly interface.

YouBiz is rapidly becoming a leader in the SMB space, with thousands of customers experiencing increased productivity and profitability since joining our platform. Our team, composed of experts from top tech and financial companies, is passionate about delivering innovative solutions that meet the evolving needs of modern businesses.

You Will:

• Cultivate and strengthen relationships with a portfolio of SMB clients, understanding their unique goals and promoting deeper engagement with the YouBiz platform and driving their transaction volume.


• Drive customer retention, expansion, and overall growth by identifying opportunities within your book of business.


• Collaborate with Sales and Customer Support teams to ensure seamless onboarding for new customers and retention for existing customers.


• Provide customer feedback and valuable insights that shape YouBiz’s product roadmap and enhance the customer experience.

You Are:

• 2 to 4 years of account management or support experience in a B2B environment.


• Strong verbal and written communication skills, with the ability to build rapport with clients.


• Proactive approach to identifying customer needs and growth opportunities across diverse accounts.


• Thrive in a fast-paced, evolving environment. Self-starter with a proactive approach to identifying and addressing challenges.