Fraud Analyst

Xe.com; Kuala Lumpur; Sur place; MYR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

EPF/SOCSO/EIS contributions

Annual medical and dental allowances

Hospitalization and surgical insurance

Employee stock purchase plan

Résumé du poste

Xe in Kuala Lumpur is seeking a Full Time Fraud Analyst to join our growing payments team. You will review live transactions in the queue and manage them based on risk rules and sound judgment using fraud tools to collect, analyze, and interpret data from multiple sources.

The role focuses on Card Not Present (CNP) and ACH risk in ecommerce environments, performing thorough investigations, maintaining high service levels, and communicating fraud trends with the team.

Qualifications

• Must have excellent verbal and written English skills.
• An associate degree (bachelor’s degree is a plus) or related work experience is preferred.
• A degree in Criminal Justice is advantageous, as well as a strong desire to develop a career in the fraud industry.
• Previous experience in e-commerce fraud prevention, investigation, or retail fraud prevention is valued.

Responsabilités

• Review transactions in the queue and manage them based on risk rules and sound judgment.
• Conduct investigations to identify valid or fraudulent transactions.
• Maintain high level of customer service with internal and external clients (emails/tickets).
• Utilize tools to collect, analyze, and interpret data from multiple sources.
• Analyze fraudulent behavior to determine root causes and mitigate losses.
• Identify false positives and potential fraud rings for review.
• Communicate fraud trends and share best practices with the team.
• Provide feedback on department policies and procedures to Management.

Connaissances

English proficiency

Analytical skills

Multitasking

Microsoft Office

Formation

Associate degree (preferred)

Criminal Justice degree advantageous

Bachelor's degree a plus

Outils

Zendesk

Accertify

CRM platforms

Description du poste

Description

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

About This Role

We are currently looking for a Full Time Fraud Analyst to join our growing team who will be responsible for reviewing live transactions in the queue and manage them based on risk rules and sound judgment using various fraud tools to collect, analyze, and interpret data from multiple sources, including authorizations, financial data, third-party data providers, and online methods. The employee must always handle transactions in the queue with the required level of service, providing assistance in a courteous and professional manner, delivering exceptional service.

It requires someone who can get things done, with a strong background in "Card Not Present" (CNP) and ACH risks in e-commerce/e-commerce environments and/or a successful track record in digital payments and/or Online Financial Services environments (web, mobile). The role relies on predefined instructions and guidelines to perform job functions.

OUR PRINCIPLES

• AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery
• RESPONSIBILITY - We get involved, bring our perspective, and are always open to new ideas. We take personal responsibility
• COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

Roles & Responsibilities

• Independently review transactions in the queue and manage them based on risk rules and sound judgment.
• Conduct thorough investigations to identify valid or fraudulent transactions.
• Maintain a high level of customer service with internal and external clients, including emails/tickets via a CRM tool.
• Utilize various tools to collect, analyze, and interpret data from multiple sources, including transactions, authorizations, financial data, third-party data providers, and online methods.
• Analyze fraudulent behavior/transactions of accounts to determine the root cause of losses and mitigate them whenever possible.
• Analyze customer accounts to identify false positives and potential fraud rings and report them for further review.
• Work with peers and management to communicate fraud trends and share best practices, ideas, and information.
• Provide periodic feedback on the effectiveness and robustness of department policies and procedures to Management.
• Failure to comply with any of the established duties and obligations will be sufficient cause to terminate the employment relationship without any responsibility for the company.
• Perform other tasks assigned depending on the needs of the department.

Position Requirements

• Must have excellent verbal and written English skills.
• An associate degree (bachelor’s degree is a plus) or related work experience is preferred.
• A degree in Criminal Justice is advantageous, as well as a strong desire to develop a career in the fraud industry.
• Previous experience in e-commerce fraud prevention, investigation, or retail fraud prevention is valued.
• Ability to multitask and prioritize deliverables.
• Strong analytical, interpretative, and problem-solving skills.
• Ability to manage parallel tasks and document resolutions accurately.
• Must be able to meet strict deadlines.
• Must possess solid internet research skills along with the ability to navigate multiple systems simultaneously.
• Strong understanding of customer needs.
• Strong customer service skills and a demonstrated ability to take initiative, conduct thorough investigations, and be professionally persistent.
• Willingness to be an integral part of a highly functional team.
• Proven experience and/or solid hands‑on knowledge of Microsoft Word, Excel, and Outlook.
• Must be able to work holidays (and possibly occasional evenings) when needed.
• Familiarity with Zendesk, Accertify or any other CRM platform is a plus.

Working Conditions And Physical Requirements

• Primarily sedentary work, in a general office environment.
• Overtime work may be required as needed for operations.
• Requires being connected to the system for at least 80% of effective working time.
• Sitting for prolonged periods.
• Exposure to computer monitors.
• Occasionally moving within company facilities.

Perks & Benefits

• Statutory Contributions - EPF, SOCSO, EIS
• Annual Medical and Dental Allowances
• General Hospitalization and Surgical Insurance
• Employee Stock Purchase Plan (ESPP)
• Paid Vacation / Sick Leave
• Growth Opportunities
• Corporate Gatherings, Team Bonding Events, and Much More!

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects. Xe is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religion, sexual orientation, gender identity or expression, or any other characteristic protected under applicable law. We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail]

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.