Fraud Risk Analyst - E-Commerce & Digital Payments

Xe.com; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

EPF/SOCSO/EIS contributions

Annual medical and dental allowances

Hospitalization and surgical insurance

Employee stock purchase plan

Job summary

Xe in Kuala Lumpur is seeking a Full Time Fraud Analyst to join our growing payments team. You will review live transactions in the queue and manage them based on risk rules and sound judgment using fraud tools to collect, analyze, and interpret data from multiple sources.

The role focuses on Card Not Present (CNP) and ACH risk in ecommerce environments, performing thorough investigations, maintaining high service levels, and communicating fraud trends with the team.

Qualifications

• Must have excellent verbal and written English skills.
• An associate degree (bachelor’s degree is a plus) or related work experience is preferred.
• A degree in Criminal Justice is advantageous, as well as a strong desire to develop a career in the fraud industry.
• Previous experience in e-commerce fraud prevention, investigation, or retail fraud prevention is valued.

Responsibilities

• Review transactions in the queue and manage them based on risk rules and sound judgment.
• Conduct investigations to identify valid or fraudulent transactions.
• Maintain high level of customer service with internal and external clients (emails/tickets).
• Utilize tools to collect, analyze, and interpret data from multiple sources.
• Analyze fraudulent behavior to determine root causes and mitigate losses.
• Identify false positives and potential fraud rings for review.
• Communicate fraud trends and share best practices with the team.
• Provide feedback on department policies and procedures to Management.

Skills

English proficiency

Analytical skills

Multitasking

Microsoft Office

Education

Associate degree (preferred)

Criminal Justice degree advantageous

Bachelor's degree a plus

Tools

Zendesk

Accertify

CRM platforms

Job description

Xe in Kuala Lumpur is seeking a Full Time Fraud Analyst to join our growing payments team. You will review live transactions in the queue and manage them based on risk rules and sound judgment using fraud tools to collect, analyze, and interpret data from multiple sources.

The role focuses on Card Not Present (CNP) and ACH risk in ecommerce environments, performing thorough investigations, maintaining high service levels, and communicating fraud trends with the team.