Fraud & Dispute Operations Analyst

Ria Money Transfer, INC.; Kuala Lumpur; In loco; MYR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Ria Money Transfer, a business segment of Euronet Worldwide, Inc., seeks a Fraud and Dispute Operations Analyst to protect customers and support card and wallet programs. You will monitor fraud activity, enhance detection, and manage issuer disputes while adhering to payment network rules and country regulations.

Join a global fintech leader delivering fast, secure transfers and currency services. You will work with cross-functional teams to resolve cases within tight timelines and contribute to

Competenze

• 3 to 5 years experience in fraud operations, dispute processing, payments or financial services.
• Experience across multiple fraud and dispute management platforms.
• Strong analytical, critical-thinking, and problem-solving skills with attention to detail.
• Understanding of card payment ecosystems, payment network rules, and dispute lifecycles.
• Ability to manage multiple cases and meet strict deadlines.

Mansioni

• Monitor fraud activity, disputes trends, and emerging risks.
• Maintain, test, and optimize fraud detection rules across platforms.
• Investigate issuer fraud and non-fraud disputes using transaction data and rules.
• Collaborate with internal teams to deliver timely resolution.
• Use fraud management, processing, and dispute systems to support investigations.
• Ensure compliance with regulatory requirements and card network rules.
• Document case information thoroughly and securely.
• Navigate multiple platforms for investigations and informed decisions.
• Suggest improvements to fraud prevention and dispute processes.

Conoscenze

Fraud operations

Dispute processing

Payments

Financial services

Analytical thinking

Critical thinking

Problem solving

Attention to detail

Strumenti

Fraud management platforms

Descrizione del lavoro

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

The Fraud and Dispute Operations Analyst plays a critical role in protecting our customer s and supporting the success of our card and wallet program through the day-to-day fraud prevention and issuer dispute management. This role monitors fraud activity, enhances fraud detection strategies, and manages issuer disputes while ensuring compliance with payment network rules, regional regulations, and company policy.

ROLES & RESPONSIBILITIES

• Monitor t transactions activity, fraud cases, and dispute trends to identify suspicious activity, fraud patterns, and emerging risks
• Maintain, test, and optimize fraud detection rules across fraud management platforms to support effective fraud prevention, while minimizing false positives.
• Investigate and resolve issuer fraud and non-fraud disputes by analysing transaction activity, supporting documentation, and payment network rules.
• Partner with Customer Card, Compliance, Finance, and other internal teams to deliver timely resolution.
• Utilize fraud management, payment processing, and dispute case management systems to support investigations of transactions within payment network regulatory timelines.
• Ensure compliance with regulatory requirements within payment network rules, company policies, and country-specific regulatory requirements based on card and wallet issuing region.
• Record detailed case information and maintain secure, and organized documentation.
• Navigate multiple fraud, dispute, and payment processing platforms to conduct thorough investigations and support informed decision-making.
• Contribute ideas and insights that support the continued evolution of fraud prevention and dispute management processes.

POSITION REQUIREMENTS

• 3 to 5 years experience in fraud operations, dispute processing, payments or financial services.
• Experience working across multiple fraud and dispute management platforms.
• Strong analytical, critical-thinking, and problem-solving skills with attention to detail.
• Understanding of card payment ecosystems, payment network rules, and dispute lifecycles.
• Ability to manage multiple cases and meet strict deadlines.

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.