FMCG Client Operations Senior Manager

DKSH Group; Petaling Jaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

DKSH Group in Petaling Jaya is seeking a Senior Manager, Client Management & Operations to lead end-to-end client management and optimize inventory, trade claims, and KPI reporting across sales and warehouse operations.

You will collaborate with Finance, IT, Sales, and Warehouse teams to ensure accuracy, compliance with SOPs, and continuous improvement; fluency in English and Chinese is required; a diploma or degree is preferred.

Qualifications

• Diploma or Degree in a relevant discipline; 2–3 years of working experience in a similar role, FMCG preferred.
• Fluency in English and Chinese, both written and spoken, to liaise with Chinese-speaking customers.
• Proficient with Google Suite and MS Office tools.
• Strong analytical, planning, and organizational skills with multiple priorities.

Responsibilities

• Track inventory performance and run monthly shipment simulations for supply planning.
• Coordinate market hygiene activities including write-offs and decanning.
• Lead end-to-end trade claim management and CN creation.
• Deliver regular and ad hoc business reporting and analysis for informed decisions.
• Coordinate system KPI reporting with IT for enhancements and issue resolution.
• Manage accounts payable/pre-finance and resolve rejected tax invoices with DKSH Finance.
• Oversee AR activities and ensure timely financial reconciliation.
• Oversee product consultant-related matters to align with business objectives.
• Manage quarterly billing processes including management fees and rental charges.
• Compile data for annual KPI tabulation and support strategic planning.
• Process monthly SR commissions and manage quarterly commission appeals.
• Collaborate with Finance, IT, Sales, and Warehouse for day-to-day operations.
• Support strategic planning with a customer-focused approach.
• Perform administrative and coordination duties as required.

Skills

English & Chinese proficiency

Google Suite

Microsoft Excel

Organizational skills

Cross-functional collaboration

Education

Diploma or Degree in relevant discipline

Tools

Google Suite

Microsoft Excel

Microsoft Office

Job description

DKSH Group in Petaling Jaya is seeking a Senior Manager, Client Management & Operations to lead end-to-end client management and optimize inventory, trade claims, and KPI reporting across sales and warehouse operations.

You will collaborate with Finance, IT, Sales, and Warehouse teams to ensure accuracy, compliance with SOPs, and continuous improvement; fluency in English and Chinese is required; a diploma or degree is preferred.