1. Shipment Planning and Delivery Coordination
- Plan, arrange and coordinate daily shipment and delivery schedules to ensure smooth and timely operations.
- Assign daily tasks to drivers and provide clear instructions on delivery routes, timing and job requirements.
- Monitor driver progress and follow up closely to ensure delivery schedules are properly completed.
- Coordinate with internal teams to ensure transport arrangements are accurate and ready before delivery.
2. Driver and Fleet Monitoring
- Monitor truck movements using GPS / GPRS tracking systems.
- Track vehicle location, delivery progress and route movement to ensure efficiency and on-time delivery.
- Communicate with drivers to provide updates, instructions and support when needed.
- Identify delays, route issues or operational problems and take immediate action to minimise disruption.
3. Client Communication and Service Support
- Communicate with clients on shipment requirements, delivery arrangements and transport updates.
- Provide real-time delivery status updates to clients when required.
- Handle client enquiries professionally and ensure proper follow-up on operational matters.
- Support the company in maintaining reliable service quality and customer satisfaction.
4. Operational Problem Solving
- Respond quickly to daily operational issues, including delivery delays, route changes, truck breakdowns or urgent client requests.
- Work closely with drivers, workshop team and management to resolve transport issues efficiently.
- Liaise with the workshop team to manage vehicle breakdowns, repair updates and downtime planning.
- Support alternative arrangements when necessary to ensure delivery commitments are met.
5. Performance Tracking and Cost Efficiency
- Track delivery performance and monitor operational efficiency.
- Analyse route data, truck usage and delivery progress to support better planning.
- Assist in identifying ways to optimise transport costs, reduce delays and improve fleet utilisation.
- Provide operational feedback to support continuous improvement in logistics planning.
6. Documentation and Reporting
- Maintain accurate records of shipments, delivery schedules, driver assignments and operational updates.
- Prepare daily reports, delivery records, transport documents and other logistics-related documentation.
- Ensure all operational records are properly filed and updated.
- Assist management with reports and data required for operational review.
7. General Operations Support
- Support continuous improvement in transport planning, logistics coordination and daily operations.
- Work closely with the operations team, drivers, workshop team and management.
- Follow company procedures, safety requirements and service standards.
- Perform any other ad hoc duties as assigned by management.
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Logistics, Freight & Delivery Services 101-1,000 employees
SENG WEI TRANSPORT SDN BHD is a fast-growing transportation and logistics company based in Johor, specialising in cross-border transportation, specialised logistic solutions, fleet operations and vehicle maintenance. What makes Seng Wei stand out is our strong hands-on exposure to real logistics operations, from transport coordination to fleet and trailer management. We offer a practical working environment where employees can learn, grow and build a stable career in an essential industry. At Seng Wei, every role matters. We value responsible, disciplined and committed people who want to grow with a company that keeps businesses moving every day.
SENG WEI TRANSPORT SDN BHD is a fast-growing transportation and logistics company based in Johor, specialising in cross-border transportation, specialised logistic solutions, fleet operations and vehicle maintenance. What makes Seng Wei stand out is our strong hands-on exposure to real logistics operations, from transport coordination to fleet and trailer management. We offer a practical working environment where employees can learn, grow and build a stable career in an essential industry. At Seng Wei, every role matters. We value responsible, disciplined and committed people who want to grow with a company that keeps businesses moving every day.
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