FinTech 24/7 Production Support Engineer

Leanis Solutions Sdn Bhd; Kuala Lumpur; Vor Ort; MYR 60.000 - 100.000; Vollzeit

Zusammenfassung

Leanis Solutions Sdn Bhd, a Malaysia-based fintech technology company, is seeking a Production Support/Merchant Integration specialist. You will investigate technical issues, support merchant integrations, and ensure smooth resolution of payment and system incidents.

Training will be provided to assist with API usage, callback handling, and error scenarios. You will work with engineering and operations teams to maintain system health, document incidents, and provide guidance during integration

Qualifikationen

• Diploma or Degree in Computer Science, IT, Engineering, or related field.
• Basic to intermediate understanding of REST APIs, HTTP status codes, and system/application flows.
• Familiarity with payment systems (FPX, DuitNow QR, e-wallets) is an advantage.

Aufgaben

• Investigate and resolve payment and system-related issues including transaction failures, delays, mismatches, and callback errors.
• Analyze API logs, system logs, and transaction data to identify root causes.
• Translate issues from support/business teams into clear technical findings for engineering teams.
• Work closely with Engineering and DevOps teams to troubleshoot and resolve issues.
• Ensure all escalations include complete logs, reproduction steps, and clear problem statements.
• Support merchant onboarding by verifying integration flow and identifying issues.
• Participate in incident review and continuous improvement discussions.
• Training and documentation will be provided to support this function.

Kenntnisse

REST APIs

SQL basics

Analytical thinking

Good communication

Shift work

Fast-paced fintech

Ausbildung

Diploma or Degree in CS/IT/Engineering

Jobbeschreibung

Leanis Solutions Sdn Bhd, a Malaysia-based fintech technology company, is seeking a Production Support/Merchant Integration specialist. You will investigate technical issues, support merchant integrations, and ensure smooth resolution of payment and system incidents.

Training will be provided to assist with API usage, callback handling, and error scenarios. You will work with engineering and operations teams to maintain system health, document incidents, and provide guidance during integration