Fintech Support Specialist – Japanese Speaking

CB Talents; Victoria; Hybrid; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

CB Talents is hiring a Japanese-speaking customer support specialist in Malaysia to assist users with complex, written interactions related to fintech and crypto products. You will handle live chat and email in Japanese and English, delivering accurate, high-quality service while staying up to date with crypto-market fundamentals.

The ideal candidate has 2–4 years in frontline consumer support, strong numerical skills, and legal work authorization in Malaysia.

Qualifications

• Proficiency in Japanese at native level and fluent English.
• 2–4 years in customer service/live-chat, with frontline operations training.
• Experience with financial institutions, fintech platforms, trading environments, or crypto products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or related fields is preferred.
• Strong numerical acumen with attention to detail and comfort with figures and data.
• Willingness to work 5 days a week, including weekends and public holidays.
• Legal work authorization in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platforms, products, and crypto-market fundamentals, while staying updated on market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate the ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Flag discrepancies, potential risks, or unusual situations to management in a timely manner to keep frontline operations smooth.
• Continuously seek improvements to enhance team performance and overall processes.

Skills

Native level Japanese

Strong English

Customer service experience

Live-chat & Email experience

Fintech/crypto knowledge

Numerical accuracy

Team player

Hybrid work readiness

Malaysia work authorization

Education

Finance/Economics/Mathematics/Business background preferred

Job description

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, writteninteractions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, withtraining in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments,or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration,or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures,data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currencytrading firms.
• Team player, committed and self-driven, with the ability to respond positively andprofessionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts,according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto tradingplatform, products, and crypto-market fundamentals,while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current andprospective users.
• Demonstrate a strong ability to understand customer needs and convert them intoconstructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, orunusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, andoverall operational processes.

looking forward to collaborating with you

#JapaneseSpeakingJobs #JapaneseSpeaker #JapaneseJobsMalaysia #KualaLumpurJobs #MalaysiaJobs #CustomerSupportJobs #CustomerServiceJobs #LiveChatSupport #EmailSupport #FintechJobs #CryptoJobs #TradingJobs #BilingualJobs #JLPTN1 #JLPTN2