Fintech Support Specialist – Japanese Speaking

CB Talents; Sarawak; Hybrid; MYR 36,000 - 60,000; Full time

Job summary

CB Talents is seeking a Japanese-speaking customer support specialist for fintech/crypto platforms. You will handle live chat and email inquiries in Japanese and English, ensuring accurate, high-quality service.

The role requires 2–4 years in frontline customer support, with complex interactions and strong numerical attention to detail. The position follows a hybrid model with onsite day shifts and remote night shifts.

Qualifications

• Native-level Japanese proficiency and reading/typing mandatory.
• English proficiency in writing and speaking.
• 2–4 years in customer service with frontline operations training.
• Experience with financial institutions, fintech, trading, or crypto is a strong advantage.
• Educational background in finance/economics/math/business preferred.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, high-quality customer service experience.
• Be well equipped with crypto trading platforms, products, and market fundamentals.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Understand customer needs and convert them into feedback and suitable solutions for management.
• Flag discrepancies and risks to management to keep frontline operations smooth.
• Continuously seek improvements to enhance team performance and processes.

Skills

Japanese proficiency

English proficiency

Customer service experience

Live chat & email support

Fintech/crypto domain knowledge

Strong numerical acumen

Education

Finance/Economics/Mathematics/Business

Job description

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, writteninteractions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, withtraining in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments,or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration,or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures,data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currencytrading firms.
• Team player, committed and self-driven, with the ability to respond positively andprofessionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts,according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto tradingplatform, products, and crypto-market fundamentals,while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current andprospective users.
• Demonstrate a strong ability to understand customer needs and convert them intoconstructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, orunusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, andoverall operational processes.

looking forward to collaborating with you

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