Fintech Support Specialist – Japanese Speaking

CB Talents; Sabah; Hybrid; MYR 56,000 - 89,000; Full time

Job summary

CB Talents in Malaysia is seeking a bilingual Japanese-English Customer Support specialist to handle complex written inquiries in Japanese and English for fintech products. The role requires on-site day shifts with remote night shifts under a hybrid model, and your duties include live chat and email support.

You will engage with customers, understand their needs, and provide timely solutions while maintaining high service quality.

Qualifications

• Native-level Japanese proficiency and ability to support users on complex written interactions.
• Strong command of English, written and spoken.
• 2–4 years experience in Customer Service, preferably frontline Live Chat & Email.
• Experience with financial institutions, fintech platforms, trading environments, or crypto products is a plus.
• Educational background in Finance, Economics, Mathematics, Business Administration, or related STEM fields preferred.
• Strong numerical acumen with attention to detail and comfort with data.
• Desire to build a long-term career in fintech/crypto trading firms.
• Team player, self-driven, able to respond professionally to user requests.
• Willingness for 5 days shift work including weekends and public holidays.
• Willingness to work onsite during day shifts and from home at night (hybrid model).
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platforms, products, and market fundamentals.
• Diligently manage and follow up on inquiries or complaints from users.
• Demonstrate the ability to understand customer needs and convert them into feedback and solutions for management.
• Flag discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and processes.

Skills

JLPT N1 level

English proficiency

Live chat CS

Fintech experience

Numerical ability

Team player

Shift flexibility

Malaysia work authorisation

Education

Finance/Economics background

Job description

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, writteninteractions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, withtraining in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments,or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration,or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures,data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currencytrading firms.
• Team player, committed and self-driven, with the ability to respond positively andprofessionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts,according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto tradingplatform, products, and crypto-market fundamentals,while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current andprospective users.
• Demonstrate a strong ability to understand customer needs and convert them intoconstructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, orunusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, andoverall operational processes.

looking forward to collaborating with you

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