Fintech Support Specialist – Japanese Speaking

CB Talents SP; Negeri Sembilan; Hybrid; MYR 39,000 - 61,000; Full time

Job summary

Japanese-speaking customer support role in Malaysia is seeking a dedicated professional to assist clients in Japanese and English via live chat and email. The role emphasizes accurate, high-quality service for fintech and crypto-related inquiries, with a hybrid onsite-day and remote-night shift arrangement.

Candidates should have native-level Japanese, strong English, 2–4 years in frontline customer service, and familiarity with crypto trading platforms.

Qualifications

• Native-level Japanese; confident in complex written interactions related to finance and crypto.
• Strong English, written and spoken.
• 2–4 years in customer service with frontline operations training.
• Experience with financial institutions, fintech platforms, trading environments, or crypto products is a plus.
• Educational background in Finance, Economics, Mathematics, Business Administration, or related fields preferred.
• Strong numerical acumen with attention to data and statistics.
• Willingness to work 5 days including weekends and public holidays; hybrid model.
• Legal work authorization in Malaysia.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platforms, products, and fundamentals.
• Diligently manage and follow up on inquiries or complaints from users.
• Demonstrate the ability to understand customer needs and convert them into feedback and solutions for management.
• Flag discrepancies, potential risks, or unusual situations to management promptly.
• Continuously seek improvements to enhance team performance and processes.

Skills

Native Japanese

English proficiency

Live chat experience

Customer service

Data literacy

Education

Finance/Economics/Math/Business/STEM background

Job description

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, writteninteractions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, withtraining in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments,or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration,or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures,data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currencytrading firms.
• Team player, committed and self-driven, with the ability to respond positively andprofessionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts,according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto tradingplatform, products, and crypto-market fundamentals,while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current andprospective users.
• Demonstrate a strong ability to understand customer needs and convert them intoconstructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, orunusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, andoverall operational processes.

looking forward to collaborating with you

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