Fintech Support Specialist – Japanese Speaking

CB Talents; Penang; Hybrid; MYR 45,000 - 67,000; Full time

Job summary

CB Talents in Malaysia is seeking a native-level Japanese-speaking customer support professional to assist users of fintech and crypto products via live chat and email, in Japanese and English. The role involves handling complex inquiries, understanding market fundamentals, and delivering high-quality service.

You will work a hybrid schedule with day shifts onsite and night shifts from home, five days a week, including weekends and public holidays, and you must have legal work authorization in

Qualifications

• Native-level Japanese proficiency
• Strong command of English, written and spoken
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years
• Experience with financial institutions/fintech/crypto platforms is a plus
• Educational background in Finance, Economics, Mathematics, Business Administration, or STEM fields is preferred
• Strong numerical acumen with attention to detail
• Passion to develop knowledge in fintech/crypto trading
• Team player, self-driven, responsive to user requests
• Ability to perform 5 days' shift work, including weekends/public holidays
• Willingness to work onsite during day shifts and from home during night shifts (hybrid model)
• Legal work authorisation in Malaysia is required

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English
• Ensure an efficient, accurate, and high-quality customer service experience
• Be well equipped with crypto trading platforms, products, and market fundamentals
• Diligently manage and follow up on inquiries or complaints from current and prospective users
• Demonstrate ability to understand customer needs and convert into feedback and solutions for management
• Flag discrepancies, risks, or unusual situations to management in a timely manner
• Continuously seek improvements to enhance team performance and operational processes

Job description

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, writteninteractions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, withtraining in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments,or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration,or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures,data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currencytrading firms.
• Team player, committed and self-driven, with the ability to respond positively andprofessionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts,according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto tradingplatform, products, and crypto-market fundamentals,while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current andprospective users.
• Demonstrate a strong ability to understand customer needs and convert them intoconstructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, orunusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, andoverall operational processes.

looking forward to collaborating with you

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