Fintech Support Specialist – Japanese Speaking

CB Talents; Lundu; Hybrid; MYR 67,000 - 100,000; Full time

Job summary

CB Talents is seeking a bilingual Japanese-speaking Customer Support specialist to join our fintech team in Malaysia. You will handle complex written interactions with Japanese-speaking users, supported by solid English communications, and work within a hybrid model that combines day onsite shifts with night remote work.

You should have 2–4 years in customer service, familiarity with fintech or crypto platforms, strong numerical skills, and a readiness to adapt to a fast-paced trading

Qualifications

• Native-level Japanese and strong English, both reading and writing.
• 2–4 years of customer service experience with frontline training.
• Experience with fintech/crypto platforms is an advantage.
• Analytical education in finance, economics, math, or related fields.
• Strong numerical acumen with attention to detail.
• Willingness to work 5 days incl. weekends/public holidays; hybrid onsite/day, remote night.
• Legal work authorization in Malaysia.
• Team player, self-driven, focused on user needs and feedback.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platforms, products, and market fundamentals.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Translate customer needs into constructive feedback and solutions for management.
• Flag discrepancies, risks, or unusual situations to management promptly.
• Seek continuous improvements to enhance team performance and processes.

Skills

Japanese proficiency

English proficiency

Customer service

Fintech/crypto experience

Numerical skills

Teamwork

Shift work

Hybrid work

Work authorization

Education

Finance/Economics/Mathematics/Business or STEM background

Job description

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, writteninteractions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, withtraining in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments,or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration,or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures,data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currencytrading firms.
• Team player, committed and self-driven, with the ability to respond positively andprofessionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts,according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto tradingplatform, products, and crypto-market fundamentals,while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current andprospective users.
• Demonstrate a strong ability to understand customer needs and convert them intoconstructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, orunusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, andoverall operational processes.

looking forward to collaborating with you

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