Fintech Support Specialist – Japanese Speaking

CB Talents; Simunjan; Hybrid; MYR 39,000 - 67,000; Full time

Job summary

CB Talents seeks a bilingual Japanese-speaking Customer Support Agent in Malaysia to assist users via live chat and email in Japanese and English. This role supports fintech and crypto products and requires strong communication and problem-solving skills.

You will work a 5-day shift with day onsite and night remote work under a hybrid model, and you must have legal work authorization in Malaysia.

Qualifications

• Native-level Japanese proficiency for complex written interactions in finance/crypto products.
• Strong English writing and speaking abilities.
• 2-4 years in customer service or live-chat roles with frontline training.
• Experience in fintech/trading/crypto is a plus.
• Educational background in finance, economics, mathematics, business or STEM preferred.
• Numerical acumen with data and statistics.
• Desire for a long-term career in fintech/crypto trading firms.
• Team player with self-driven attitude.
• Willingness to work 5 days with weekends and public holidays.

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Ensure efficient, accurate, high-quality customer service.
• Be knowledgeable about crypto trading platforms and related products.
• Follow up on inquiries and convert feedback into actionable solutions.
• Flag discrepancies or risks to management promptly.
• Suggest improvements to boost team performance and processes.

Skills

Japanese proficiency

English proficiency

Customer service experience

Fintech/crypto knowledge

Analytical background

Team player

Flexibility for shifts

Malaysia work authorization

Education

Finance/Economics/Mathematics background

Job description

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, writteninteractions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, withtraining in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments,or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration,or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures,data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currencytrading firms.
• Team player, committed and self-driven, with the ability to respond positively andprofessionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts,according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto tradingplatform, products, and crypto-market fundamentals,while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current andprospective users.
• Demonstrate a strong ability to understand customer needs and convert them intoconstructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, orunusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, andoverall operational processes.

looking forward to collaborating with you

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