Fintech Debt Collections Specialist (Contract)

CGP Personnel; Kuala Lumpur; Presencial; MYR 27.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Overtime eligibility

Callback allowance

Descripción de la vacante

CGP Personnel is hiring a Debt Collection Executive for a fintech environment in Kuala Lumpur. The role covers contacting customers with overdue payments, making outbound calls, proposing repayment plans, and handling inquiries about balances and schedules.

You will work Monday to Friday 9:30 AM–6:30 PM, with occasional weekend work as needed. Fresh graduates are welcome; SPM holders encouraged to apply; English and Bahasa Malaysia fluent.

Formación

• Minimum SPM qualification or equivalent.
• Fresh graduates are welcome to apply.
• Prior experience in debt collection, telemarketing or call centre operations will be an added advantage.
• Good communication and negotiation skills with a confident and professional approach.
• Able to handle challenging conversations and work under pressure.

Responsabilidades

• Contact customers with overdue payments to discuss outstanding accounts and repayment arrangements.
• Make outbound calls to follow up on overdue accounts and encourage timely repayments.
• Understand customers' financial circumstances and propose suitable repayment plans.
• Handle customer enquiries related to outstanding balances, repayment schedules and payment updates.
• Achieve monthly collection targets while ensuring compliance with company policies and regulatory requirements.

Conocimientos

Communication skills

Negotiation skills

English (Fluent)

Bahasa Malaysia (Fluent)

Educación

SPM or equivalent

Descripción del empleo

CGP Personnel is hiring a Debt Collection Executive for a fintech environment in Kuala Lumpur. The role covers contacting customers with overdue payments, making outbound calls, proposing repayment plans, and handling inquiries about balances and schedules.

You will work Monday to Friday 9:30 AM–6:30 PM, with occasional weekend work as needed. Fresh graduates are welcome; SPM holders encouraged to apply; English and Bahasa Malaysia fluent.