FinTech Client Success Pro | Multi-Channel Support

Axi; Kuala Lumpur; Hybrid; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Annual leave 21 days

Learning opportunities

Quarterly allowance

Job summary

Axi is seeking a Korean-speaking Customer Support specialist in Kuala Lumpur to deliver high-quality, multi-channel client support. You will tailor guidance for standard and premium traders and collaborate with internal teams to improve service and inform product decisions.

The role requires strong English skills, Korean fluency, and the ability to work in a fast-paced fintech environment. Rotating day and weekend shifts are expected.

Qualifications

• Proven experience in a customer service role, fintech experience preferred.
• Strong verbal and written communication in English; Korean fluency required.
• Ability to multi-task in a fast-paced environment and manage stakeholders.

Responsibilities

• Provide high-quality, multi-channel support to clients (email, chat, phone).
• Tailor support to client segments (standard/premium traders & partners).
• Identify trends and share insights with internal teams to aid product/IT roadmaps.
• Handle escalations professionally with timely, accurate documentation.

Skills

Korean language

Customer service

English proficiency

Empathy

Communication

Tools

CRM systems

Job description

Axi is seeking a Korean-speaking Customer Support specialist in Kuala Lumpur to deliver high-quality, multi-channel client support. You will tailor guidance for standard and premium traders and collaborate with internal teams to improve service and inform product decisions.

The role requires strong English skills, Korean fluency, and the ability to work in a fast-paced fintech environment. Rotating day and weekend shifts are expected.