Fintech Client Growth & Retention Manager

PU Prime; Kampung Malaysia Tambahan; Presencial; MYR 60 000 - 120 000; Tempo integral

Resumo da oferta

PU Prime is seeking a proactive Account Manager to support growth through client engagement, retention, and relationship management. You will manage both new and existing clients, reactivate dormant accounts, and maximise long-term client value and trading activity.

In this role, you will serve as the primary contact for clients, build strong relationships, analyze client behaviour to identify opportunities, and collaborate with Sales and Marketing to execute retention strategies while

Qualificações

• Experience in Forex or financial services is an advantage.
• Strong understanding of financial markets and trading platforms.
• Excellent communication and relationship management skills.

Responsabilidades

• Serve as the primary contact for existing clients.
• Build and maintain strong client relationships to enhance loyalty and trading activity.
• Analyze client behavior to identify opportunities to increase engagement, deposits, and trading volume.
• Proactively re-engage inactive or dormant clients.
• Keep clients informed about promotions, campaigns, and market updates.
• Collaborate closely with Sales, Marketing, and internal stakeholders on retention strategies.
• Monitor client satisfaction and resolve issues in a timely and professional manner.
• Achieve KPIs related to client retention, reactivation, and trading activity growth.

Conhecimentos

Forex knowledge

Relationship management

Communication skills

Sales-driven

Analytical

Target-driven

Financial markets understanding

Descrição da oferta de emprego

PU Prime is seeking a proactive Account Manager to support growth through client engagement, retention, and relationship management. You will manage both new and existing clients, reactivate dormant accounts, and maximise long-term client value and trading activity.

In this role, you will serve as the primary contact for clients, build strong relationships, analyze client behaviour to identify opportunities, and collaborate with Sales and Marketing to execute retention strategies while