Finance Systems Analyst

Monks; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Monks is seeking a Finance Systems Analyst to support NetSuite ERP and other finance technology systems. You will manage tickets, provide user support, and perform system administration to ensure smooth resolution and accurate reporting.

Based in APAC, the role will collaborate with finance, IT, and external consultants across time zones, focusing on APAC inquiries while supporting global requests when in local time. A structured, proactive approach is essential.

Qualifications

• Bachelor's degree in Finance, Accounting, IS or related field preferred.
• Strong organisation skills to manage multiple requests and priorities.
• Detail-oriented approach with structured issue tracking and resolution.
• Excellent communication with users, system managers, IT and external consultants.
• Proficiency in Excel; familiarity with NetSuite ERP or similar finance systems.
• Hands-on experience with NetSuite ERP and finance technology systems.

Responsibilities

• Act as the first point of contact for finance system queries and issue resolution.
• Manage and track tickets through the ticketing system with timely follow-ups.
• Provide day-to-day NetSuite ERP system administration and support for finance tech platforms.
• Troubleshoot basic issues (e.g., login, data entry) and escalate complex cases.
• Collaborate with finance, Tech teams and external consultants to coordinate resolutions.
• Ensure tickets are logged, tracked and resolved in an organized manner.
• Assist with finance process improvements and streamline system workflows.
• Support system upgrades, testing new releases and documenting changes.
• Assist users in creating and maintaining saved searches, dashboards and reports in NetSuite.
• Support data accuracy and reporting consistency across systems.
• Help document best practices and training materials for users.

Skills

Organisational skills

Detail-oriented

Communication skills

Ticketing

Problem solving

Education

Bachelor's degree in Finance/Accounting/Information Systems

Tools

NetSuite ERP

Excel

Job description

Job Summary

We are seeking a Finance Systems Analyst to support the administration and optimisation of NetSuite ERP and other finance technology systems. This role is ideal for a highly organised individual who can manage ticketing, user support, and system administration while ensuring smooth issue resolution. The role will involve coordinating between users, system administrators, technical teams, and external consultants to track and resolve system‑related requests efficiently.

The role will be APAC focused however you may support global enquiries if they fall into the local time zone.

Key Responsibilities

• Act as the first point of contact for finance system queries, ensuring efficient issue resolution.


• Manage and track tickets through the ticketing system, ensuring timely follow‑ups and escalations.


• Provide day‑to‑day system administration for NetSuite ERP and other finance technology platforms.


• Handle basic troubleshooting (e.g., login issues, data entry errors) and elevate complex cases as needed.


• Work closely with finance teams, Tech teams, and external consultants to coordinate issue resolution.


• Ensure that tickets are logged, tracked, and resolved in an organised manner.


• Assist with finance process improvements, identifying opportunities to streamline system workflows.


• Support system upgrades, testing new releases, and documenting system changes.


• Assist users in creating and maintaining saved searches, dashboards, and reports in NetSuite.


• Support finance teams by ensuring data accuracy and reporting consistency across systems.


• Help document best practices and training materials for finance system users.

Key Skills & Qualifications

• Bachelor's degree preferred in Finance, Accounting, Information Systems, or a related field (or equivalent experience).


• Strong organisational skills with the ability to manage multiple requests and priorities.


• Detail‑oriented with a structured approach to issue tracking and resolution.


• Strong communication skills to work effectively with users, system managers, IT teams, and external consultants.


• Proficiency in Excel; familiarity with NetSuite ERP or other finance technology systems is a plus.


• Comfortable working with ticketing systems and troubleshooting basic system issues.


• A proactive problem solver with a willingness to learn and grow in financial systems administration.


• Hands‑on experience with NetSuite ERP and finance technology systems.


• Exposure to finance systems administration, reporting, and process improvements.

About Monks

Monks is the global, digital‑first, data‑driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high‑impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long‑term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger's Programmatic Power Players list every year (2020-24). Named Adweek's first AI Agency of the Year (2023) and The One Show's inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group's 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting‑edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner‑up for the Adobe Firefly Partner Award (2024), and Workato's AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record‑breaking number of FWAs and continues to hold the most of any partner.

We are an equal‑opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents‑and resonates with‑the world around us.