Regional Collections Lead - Cash Flow & DSO Improvement

Monks; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Firewood Marketing, Inc. is seeking a Regional Collections Lead based in Kuala Lumpur to manage post-billing Order-to-Cash activities for the region. You will lead a team of Cash Apps and Collections Specialists, ensuring efficient, compliant processes and strong cash collection performance.

You will drive debt reduction, monitor KPIs, collaborate with Controllership and Billing teams, and develop the team through coaching and training to meet regional objectives.

Qualifications

• Bachelor's degree in Finance, Accounting or related field.

Responsibilities

• Lead and develop a team of Collections Specialists and Team Leads.

Skills

Team Leadership

Stakeholder comms

English proficiency

Analytical thinking

Education

Bachelor's degree in Finance/Accounting

Tools

NetSuite ERP

Job description

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers ).

S4 Capital is the tech-led, new-age advertising and marketing services company established in 2018 and listed on the London Stock Exchange. Operating under its single global brand,Monks, the organization was built to disrupt the traditional holding company model by integrating data, content, and digital media into one seamless workflow.

At its core, Monks is designed to help brands navigate the "always-on" digital world through a philosophy of"unitary structure"—meaning no silos, no borders, and a relentless focus on speed, quality, and value.

We are a global collection of talent—makers, thinkers, and tech-enthusiasts—working across 30+ countries. As a global company, we recognise the diversity of our workforce and the importance of promoting a culture of tolerance and acceptance. We are dedicated to establishing a positive and inclusive work environment and extends to all interactions within the company and its business activities worldwide.

The Role

We are looking for a Regional Collections Lead to work in our Finance team. Based in Kuala Lumpur, this role will be responsible for the team that executes all post-billing Order-to-Cash activities (Cash applications, Collections and Dispute Management) for entities in the region, working to standardised processes, and working in an efficient, and compliant manner while meeting local operational needs.

The Regional Collections Lead will be responsible for managing a team of Cash Apps and Collections Specialists within the Collections function, focusing on driving cash collection performance, reducing aged debt, improving working capital outcomes, and ensuring delivery of an efficient and customer-focused collections service.

Responsibilities

• Responsible for the Collections performance of the teams in their region.
• Lead, coach, and develop a team of Collections Specialists and Team Leads.
• Drive achievement of cash collection, overdue debt, and DSO targets.
• Monitor team KPIs, productivity, performance and service levels.
• Support resolution of escalated or complex customer accounts and disputes.
• Ensure compliance with collection policies, controls, and escalation procedures.
• Partner with Controllership, Cash Applications, Cash & Banking and Billing teams to resolve payment issues.
• Review aged debt and prioritise collection activity based on risk and value.
• Provide reporting and insights on collection performance and risks.
• Identify and implement process improvement opportunities.
• Support onboarding, training, and continuous development of team members.
• Collaborate with management to provide updates on overdue accounts, cash flow risks, and collection performance.
• Communicate directly with customers to address overdue invoices, negotiate payment arrangements, and resolve disputes.
• Liaise with third-party collection agencies, if applicable, to support overdue account recovery.
• Analysing KPI trends and implementing improvement actions.
• Escalating high-risk accounts, insolvencies, or legal recovery cases appropriately.
• Supporting process improvements, automation, and system changes.

Requirements

• A Bachelor's degree in Finance, Accounting or a similar field is essential.
• Strong knowledge of ERP systems’ functionality, specifically NetSuite, is required
• Minimum 2 years’ experience working in a Team Lead role within a Collections function
• Strong ability to monitor complex data workflows and identify issues before they impact the business.
• Excellent English communication skills with previous experience working with and presenting reports to global stakeholders
• Ability to deliver accurate results under tight deadlines and manage competing priorities effectively.

#LI-CX1

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

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At Monks, we are committed to protecting your personal information. As part of our recruitment process, we collect and process personal data to evaluate your application and communicate with you. To understand how we handle your information, including the types of data we collect, how we use it, and your rights, please read our Monks Candidate Privacy Notice . We encourage you to review this notice to ensure you are fully informed about how your data will be managed during your application process.

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