Finance Specialist (Credit Control)

Enfrasys; Petaling Jaya; On-site; MYR 56,000 - 112,000; Full time

Job summary

Enfrasys is seeking a Finance Specialist (Operation Finance) to manage assigned customer accounts, monitor AR ageing, and drive collection activities to support healthy cash flow. The role requires collaboration with sales and project teams and precise documentation to minimize overdue exposure.

Responsibilities include reviewing payment behavior, performing credit checks, updating Salesforce/ERP, and contributing to month-end close and reporting.

Qualifications

• Bachelor's degree in accounting, finance, or business administration.
• 3-5 years of experience in credit control, collections, accounts receivable, or finance operations.
• Strong knowledge of AR ageing, billing documentation, payment follow-up, reconciliation, and collection reporting.
• Able to assess overdue accounts, identify collection risks, and recommend practical follow-up actions.
• Excellent communication and negotiation skills with customers and internal stakeholders.
• Analytical, problem-solving, and dispute resolution skills.
• Proficient in Microsoft Excel; experience with Salesforce or ERP systems is an advantage.

Responsibilities

• Manage assigned customer accounts and monitor AR ageing to ensure timely collection and control of overdue balances.
• Execute scheduled collection activities, including reminders, statements, demand letters, and escalation of long outstanding debts.
• Review customer payment behavior, overdue trends, disputes, and collection risks for assigned accounts.
• Perform credit checks and assess customer credit terms, credit limits, payment arrangements, and collection exposure.
• Coordinate with customers, sales, project teams, and internal stakeholders to resolve payment disputes, billing issues, and missing documents.
• Verify purchase orders, contracts, and supporting documents before issuing invoices or starting collection follow-up.
• Update customer payments in Salesforce and the accounting system, including receipt allocation and account reconciliation.
• Prepare AR ageing, collection status, overdue listing, and cash collection forecasts for management review.
• Support month-end AR closing and provision input where required.
• Comply with credit control policies, terms, and audit trails.
• Identify recurring issues and propose corrective actions.
• Participate in system testing, SOP updates, and finance projects to improve accuracy and control.

Skills

Credit control

Negotiation

Analytical

Communication

Problem-solving

Dispute resolution

Education

Bachelor's degree in accounting/finance

Tools

Excel

Salesforce

ERP system

Job description

Essential Duties & Responsibilities

The Finance Specialist (Operation Finance) Credit Control is responsible for independently managing assigned customer accounts, credit control activities, debt collection, accounts receivable monitoring, billing coordination, and follow-up payment. This role is expected to exercise sound judgement in assessing collection risks, resolving payment issues, coordinating with internal stakeholders, and recommending appropriate follow-up actions to support healthy cash flow, minimize overdue exposure, and maintain accurate receivable records.

Credit Control and Collection

• Manage assigned customer accounts and monitor AR ageing to ensure timely collection and control of overdue balances.
• Execute scheduled collection activities, including reminders, statements, demand letters, and escalation of long outstanding debts.
• Review customer payment behavior, overdue trends, disputes, and collection risks for assigned accounts.
• Perform credit checks and assess customer credit terms, credit limits, payment arrangements, and collection exposure in line with company policy.
• Recommend clear actions for overdue accounts, disputed invoices, high-risk customers, and potential bad debts.
• Coordinate with customers, sales, project teams, and internal stakeholders to resolve payment disputes, billing issues, short payments, credit notes, and missing documents.
• Verify purchase orders, contracts, quotations, delivery documents, tax invoices, and supporting documents before issuing invoices or starting collection follow-up.
• Update customer payments in Salesforce and the accounting system, including receipt allocation, invoice matching and account reconciliation.
• Prepare AR ageing, collection status, overdue listing, collection performance, and cash collection forecast reports for management review.
• Support month-end AR closing, including ageing review, collection status review, reconciliation checks and provision input were required.
• Comply with credit control policies, approved payment terms, internal controls, finance SOPs, and audit trail requirements.
• Identify repeated collection issues, documentation gaps, reporting errors, and workflow indecencies and propose correction actions.

Others

• Liaise with external auditors, tax consultants, bankers, legal advisors, and other parties on receivables, confirmations, collections and required documents.
• Maintain professional communication with customers and internal stakeholders on overdue payments and dispute matters.
• Support urgent business requirements related to credit control, billing, collections and finance operations.
• Participate in system testing, process improvement, SOP updates, and finance projects to improve accuracy, efficiency and control.
• Support management with ad hoc analysis and documentation related to accounts receivable and collection matters.

Education and/or Work Experience Requirements

• Bachelor's degree in accounting, Finance, Business Administration, or equivalent qualification
• Minimum 3-5 years of experience in credit control, collections, account receivable, or finance operations.
• Good knowledge of AR ageing, billing documentation, payment follow-up, reconciliation and collection reporting.
• Able to assess overdue accounts, identify collection risks, and recommend practical follow-up actions.
• Strong communication and negotiation skills with customers and internal stakeholders
• Good analytical, problem-solving, follow-up and dispute resolution skills
• Proficient in Microsoft Excel; experience with accounting systems, Salesforce or ERP system is an advantage
• Detail-oriented, independent, disciplined, and able to manage multiple collection follow-ups within deadlines.