Executive, Credit Control

Qualitas Medical Group Sdn Bhd; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

Qualitas Medical Group Sdn Bhd seeks an Accounts Receivable Officer to monitor and follow up on outstanding payments, ensuring timely collection within credit terms and accurate recording with Finance.

You will reconcile receivables from clients, clinics, and portals, communicate with customers by phone and email, and liaise with Operations to gather supporting documents. Fresh graduates are welcome to apply, with AR experience a plus.

Qualifications

• Fresh graduates are encouraged to apply.
• Experience in Accounts Receivable, Credit Control, or Collections is an advantage.
• Strong communication and interpersonal skills, with the ability to multitask and work collaboratively.
• Proficiency in Microsoft Excel and basic data analysis is preferred.
• Own transport is an advantage for ad-hoc visits to clinics or customers.

Responsibilities

• Monitor and follow up on outstanding payments to ensure timely collection within agreed credit terms.
• Reconcile account receivables using data from clients, portals (TPA), and clinics.
• Communicate with customers via phone and email to follow up on overdue accounts.
• Liaise with clinics and operations teams to retrieve supporting documents required by clients.
• Escalate high-risk accounts to management and recommend appropriate action.
• Coordinate with Finance to ensure collections are correctly recorded.
• Assist in resolving client queries, feedback, and disputes related to account receivables.
• Ensure billing accuracy and coordinate issuance of Credit Notes/Debit Notes as needed.
• Foster effective working relationships with internal teams including Operations, Clinics, and Finance.
• Review and improve process flows and SOPs in line with system enhancements or internal improvements.
• Take on new tasks and projects as assigned by the Manager.

Skills

Strong communication

Interpersonal skills

Multitasking

Collaborative

Tools

Microsoft Excel

Job description

Monitor and follow up on outstanding payments to ensure timely collection within agreed credit terms.

Reconcile account receivables using data from clients, portals (TPA), and clinics.

Communicate with customers via phone and email to follow up on overdue accounts.

Liaise with clinics and operations teams to retrieve supporting documents required by clients.

Escalate high-risk accounts to management and recommend appropriate action (e.g. suspension, litigation).

Coordinate with Finance to ensure collections are correctly recorded and unmatched payments are identified.

Assist in resolving client queries, feedback, and disputes related to account receivables.

Ensure billing accuracy and coordinate issuance of Credit Notes/Debit Notes as needed.

Foster effective working relationships with internal teams including Operations, Clinics, and Finance.

Review and improve process flows and SOPs in line with system enhancements or internal improvements.

Take on new tasks, assignments, and projects as assigned by the Manager from time to time, reflecting the evolving needs of the department or organization.

Requirements

Fresh graduates are encouraged to apply.

Candidates with experience in Accounts Receivable, Credit Control, or Collections will have an added advantage.

Strong communication and interpersonal skills, with the ability to multitask and work collaboratively.

Proficiency in Microsoft Excel and basic data analysis is preferred.

Possession of own transport is an advantage, especially for ad-hoc visits to clinics or customers.