AR Finance Specialist II — Improve Collections & Processes

Fragomen Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 110,000; Full time

Job summary

Fragomen Malaysia Sdn Bhd seeks a Finance Shared Services Specialist II (AR) to support the AR function with accurate billing, timely collections, and reconciliations. You will guide junior members, drive process improvements, and ensure adherence to financial controls and policies.

Revenue collection, dispute resolution, and month-end activities form part of the role, requiring strong analytical and communication skills and ERP experience; this is a hands-on position in a fast-paced shared

Qualifications

• Bachelor's degree in Accounting, Finance, Business or related field.
• 4+ years of experience in Accounts Receivable or Shared Services.
• Strong knowledge of billing, collections, reconciliations and cash application.
• Experience supporting month-end close and financial reconciliations.
• Excellent analytical and problem-solving skills with attention to detail.
• Ability to work independently and guide junior teammates.
• Excellent verbal and written communication; collaborates effectively.
• Advanced Excel skills; ERP experience (SAP, Oracle) preferred.

Responsibilities

• Analyse customer ageing reports and identify overdue balances.
• Execute collection actions and negotiate payments with customers.
• Liaise with Billing for invoice corrections or adjustments.
• Resolve end-to-end receivables cases and close timely.
• Track disputes and overdue cases; ensure SLA follow-up.
• Investigate billing and account discrepancies and resolve.
• Coordinate with internal stakeholders to unblock payments.
• Document dispute cases and resolution outcomes.
• Communicate with customers on overdue status and progress.
• Support reconciliation of disputed or overdue accounts.
• Prepare ageing analyses and collection status reports.
• Ensure compliance with SOPs and maintain audit trails.
• Identify opportunities to improve AR processes and automate where possible.

Skills

Analytical thinking

Problem solving

Attention to detail

Communication

Independent work

Education

Bachelor's degree in Accounting/Finance/Business

Tools

Microsoft Excel

ERP systems (SAP, Oracle)

Job description

Fragomen Malaysia Sdn Bhd seeks a Finance Shared Services Specialist II (AR) to support the AR function with accurate billing, timely collections, and reconciliations. You will guide junior members, drive process improvements, and ensure adherence to financial controls and policies.

Revenue collection, dispute resolution, and month-end activities form part of the role, requiring strong analytical and communication skills and ERP experience; this is a hands-on position in a fast-paced shared