Finance ERP Support Engineer

Tentacle Tech; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Tentacle Tech is seeking an Application Support Engineer to join our on-site team in Kuala Lumpur. You will provide hands-on support for ERP, AR/AP, invoicing, GL, and CRM applications within a banking environment, coordinating with IT and vendor teams to resolve issues and implement changes.

We value candidates with 2–4 years in application support, strong SQL skills, and experience with SIT/UAT, change management, releases and deployments. Banking experience or ITIL familiarity is a plus.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems or a related discipline.
• 2–4 years of experience in application support, production support or enterprise systems support.
• Hands-on experience supporting finance applications, particularly ERP, AR/AP, invoicing or GL systems.
• Strong SQL, log analysis and troubleshooting skills, with experience in incident and problem management.
• Experience with SIT/UAT, change management, release and deployment activities.
• Advantageous: exposure to banking or financial services, CRM, APIs, Linux/Unix or Windows Server, scripting, ITSM/ITIL

Responsibilities

• Provide day-to-day technical and functional support for ERP, AR/AP, invoicing, GL and CRM applications.
• Monitor application availability, scheduled jobs, batch processes and system interfaces.
• Investigate and resolve incidents using SQL queries, log analysis and troubleshooting within agreed service levels.
• Perform root cause analysis for recurring issues and coordinate permanent fixes with development teams and vendors.
• Prepare and execute SIT, support UAT, and support deployments, production releases and post-deployment validation.
• Maintain application configurations, technical documentation and support procedures, and support DR exercises, audits and compliance activities.
• Provide after-hours support for critical incidents and scheduled releases when required

Skills

SQL

Log analysis

Troubleshooting

Incident management

Root cause analysis

UAT

Education

Bachelor's degree in Computer Science/IT/Information Systems

Tools

ERP

AR/AP

Invoicing

GL

CRM

SIT

ITSM/ITIL

Linux/Unix

Job description

Tentacle Tech is seeking an Application Support Engineer to join our on-site team in Kuala Lumpur. You will provide hands-on support for ERP, AR/AP, invoicing, GL, and CRM applications within a banking environment, coordinating with IT and vendor teams to resolve issues and implement changes.

We value candidates with 2–4 years in application support, strong SQL skills, and experience with SIT/UAT, change management, releases and deployments. Banking experience or ITIL familiarity is a plus.