Finance ERP & CRM Application Support Engineer

Tentacle Tech; Kuala Lumpur; Presencial; MYR 60.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and mentorship

Career progression opportunities

Collaborative team environment

Exposure to enterprise finance systems

Descripción de la vacante

Tentacle Tech in Malaysia is seeking an Application Support Engineer to keep finance apps reliable in a banking environment. You’ll support ERP, AR/AP, invoicing, GL and CRM, coordinate incidents, and assist with deployments on a on-site contract basis.

The role emphasizes hands-on finance systems experience, strong SQL skills, and collaboration with IT and vendors to resolve issues and implement permanent fixes.

Formación

• Bachelor's degree in Computer Science, Information Technology, Information Systems or a related discipline.
• 2–4 years of experience in application support, production support or enterprise systems support.
• Hands-on experience supporting finance applications, particularly ERP, AR/AP, invoicing or GL systems.
• Strong SQL, log analysis and troubleshooting skills, with experience in incident and problem management.
• Experience with SIT/UAT, change management, release and deployment activities.
• Advantageous: exposure to banking or financial services, CRM, APIs, Linux/Unix or Windows Server, scripting, ITSM/ITIL.

Responsabilidades

• Provide day-to-day technical and functional support for ERP, AR/AP, invoicing, GL and CRM applications.
• Monitor application availability, scheduled jobs, batch processes and system interfaces.
• Investigate and resolve incidents using SQL queries, log analysis and troubleshooting within agreed service levels.
• Perform root cause analysis for recurring issues and coordinate permanent fixes with development teams and vendors.
• Prepare and execute SIT, support UAT, and support deployments, production releases and post-deployment validation.
• Maintain application configurations, technical documentation and support procedures, and support DR exercises, audits and compliance activities.
• Provide after-hours support for critical incidents and scheduled releases when required.

Conocimientos

SQL

Log analysis

Troubleshooting

SIT/UAT

Change management

Release & deployment

Educación

Bachelors in Computer Science

Bachelors in Information Technology

Bachelors in Information Systems

Herramientas

Linux/Unix

Windows Server

Scripting

ITSM/ITIL

APIs

Descripción del empleo

Tentacle Tech in Malaysia is seeking an Application Support Engineer to keep finance apps reliable in a banking environment. You’ll support ERP, AR/AP, invoicing, GL and CRM, coordinate incidents, and assist with deployments on a on-site contract basis.

The role emphasizes hands-on finance systems experience, strong SQL skills, and collaboration with IT and vendors to resolve issues and implement permanent fixes.