Finance Analyst Manager

TDCX; Kuala Lumpur; On-site; MYR 180,000 - 340,000; Full time

Job summary

The FP&A (Financial Planning & Analysis) Manager at TDCX plays a pivotal role in driving financial performance, business insights, and strategic decision-making across the organization. You will oversee group reporting activities, partner with operations and enabling functions, and lead a small team while leveraging analytics and AI to enhance planning and reporting processes.

Reporting to the Head of FP&A and collaborating with the CFO on strategic projects, you will require strong

Qualifications

• 7+ years in FP&A, commercial finance or corporate finance.
• Experience reviewing management reporting for multinational companies.
• Proven track record in finance business partnering with operations and enabling functions.
• Experience leading small teams and presenting to senior executives.

Responsibilities

• Lead budgeting, forecasting and performance reviews for the group.
• Analyse results, identify trends, risks and opportunities with actionable recommendations.
• Develop financial models to support strategic initiatives and business decisions.
• Provide financial insights to support planning and decision-making.
• Partner with Operations and Enabling Functions to drive profitability and efficiency.
• Lead AI-enabled analytics to enhance planning and reporting.

Skills

FP&A

Financial planning

Budgeting

Forecasting

Financial modeling

Management reporting

Business partnering

Data analytics

Leadership

Education

Bachelor's Degree in Finance/Accounting

CPA/ACCA/CIMA/CA preferred

Tools

Excel

Power BI

AI analytics tools

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

Position Summary

The FP&A (Financial Planning & Analysis) Manager plays a critical role in driving financial performance, business insights, and strategic decision-making across the organization. This position is responsible for overseeing group reporting activities, providing finance business partnering support to operational and enabling functions, leading a small team, and leveraging advanced analytics and AI capabilities to enhance financial planning and reporting processes.

The successful candidate will report to the Head of FP&A and collaborate regularly with the CFO on strategic and ad hoc projects. The role requires strong financial acumen, exceptional analytical skills, advanced Excel proficiency, and the ability to communicate effectively with senior leadership.

Financial Planning & Analysis

• Lead budgeting, forecasting and financial performance reviews.
• Analyse financial results, identify trends, risks, and opportunities, and provide actionable recommendations.
• Develop financial models to support strategic initiatives and business decisions.
• Monitor key business drivers and financial KPIs to ensure achievement of organisational objectives.

Management Reporting

• Review and validate various management reporting deliverables to ensure accuracy and completeness
• Ensure timely submission of management reports, variance analyses, forecasts, and board reporting materials.
• Drive continuous improvements in reporting processes and reporting quality.

Business Partnering

• Act as a trusted Finance Business Partner to operations teams and enabling functions.
• Support business leaders in planning, budgeting, cost management, resource allocation, and performance optimisation.
• Provide financial insights to support operational and strategic decision-making.
• Challenge assumptions and proactively identify opportunities to improve profitability and efficiency.
• Prepare and deliver clear, concise, and impactful presentations to Operations and Enabling Functions teams
• Translate complex financial information into meaningful business insights for non-finance stakeholders.
• Facilitate financial review meetings and communicate recommendations with confidence and credibility.

Strategic Projects & CFO Support

• Partner closely with the CFO on strategic initiatives and ad hoc projects across the organization.
• Support business case development, investment evaluations, cost optimisation initiatives, and transformation programmes.
• Perform financial analysis and scenario modelling to support executive decision-making.
• Assist in preparing executive-level materials for Board, Management Committee, and leadership discussions.

Team Leadership

• Manage, coach, and develop a team of two FP&A professionals.
• Establish clear objectives, performance expectations, and development plans for team members.
• Foster a collaborative, high-performance culture focused on continuous improvement and innovation.

AI and Data Analytics

• Apply AI tools and technologies to improve financial planning, forecasting, reporting, and decision-support processes.
• Identify opportunities to automate manual FP&A activities using AI and advanced analytics.
• Promote adoption of AI-driven insights and best practices within the finance organisation.

Who are we looking for?

Education

• Bachelor's Degree in Finance, Accounting or related discipline.
• Professional accounting qualification (CPA, ACCA, CIMA, CA, or equivalent) is preferred.

Experience

• 7+ years of progressive experience in FP&A, commercial finance, finance business partnering, or corporate finance.
• Experience in reviewing management reporting of multinational companies.
• Demonstrated experience partnering with operational and corporate functions.
• Prior people management experience leading small teams.
• Experience presenting to senior executives, CFOs, and leadership teams.
• Proven track record of supporting strategic projects and executive decision-making.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.