Assistant Workforce Management Expert

TDCX Malaysia; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Remuneration

Medical & Social

Great workspace

Learning & development

Flexible work

Public transport

Job summary

TDCX Malaysia is seeking a Workforce Management Analyst to optimize daily resource coverage, analyze operational data, and support forecast accuracy across shifts and teams.

You will collaborate with Operations and adjacent teams to ensure schedule adherence, track metrics, and drive continuous improvement within the Quality Management System. A degree and 2 years in related work are preferred, with strong English communication.

Qualifications

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree.
• Preferably with 2 years of working experience in the related field.
• Knowledge in any Workforce Management Software is an advantage.
• Ability to perform statistical analysis and produce analytical reports.
• Must have initiative, drive and work independently with minimum supervision and a good team player.
• Excellent verbal and written communication in English and local market language.

Responsibilities

• Manage changes to scheduling to ensure adequately daily resource coverage.
• Work closely with Operations management to enforce schedule adherence and Aux code usage.
• Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly to generate forecasting matrix.
• Ensure hours are accurately accumulated and categorised in company format.
• Coordinate with other analysts to ensure continuity of coverage and up-to-minute statistics.
• Assist with duties to support the Quality Management System of TDCX.

Skills

Statistical analysis

Analytical reporting

English communication

Independent work

Team player

Initiative

Data-driven decision making

Education

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Tools

Workforce Management Software

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Manage changes to scheduling to ensure adequately daily resource coverage
• Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage
• Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis to generate accurate / defined forecasting matrix to improve operation efficiency (e.g. Change of operation start time)
• Ensure hours are accurately accumulated and categorised in a format compatible with company procedure
• Coordinate with other analyst to ensure continuity of coverage and distribution of up-to-minute statistical data about the day
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position.
• Knowledge in any Work Force Management Software is an advantage;
• Ability to perform statistical analysis and produce analytical and informative reports
• Must have initiative, drive and work independently with minimum supervision and a good team player.
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.