Senior Digital Finance Functional Expert

TDCX; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Flexible working arrangements

Mentorship by experts

Global awards & recognition

Job summary

TDCX is seeking a capable ERP consultant to drive discovery, requirements gathering, and TO-BE process mapping for Dynamics 365 in Finance and SCM domains.

You will implement and configure Dynamics 365 across global roll-outs, supervise SIT/UAT, and provide ongoing support, root-cause analysis, and training to maximize system adoption and security.

Qualifications

• Diploma/degree in CS/Finance or related field.
• Experience in functional ERP consulting and global D365 implementations preferred.
• Fluent in English with strong communication and presentation skills.

Responsibilities

• Conduct discovery workshops, business requirements study, and TO-BE process mapping.
• Configure Dynamics 365 suite and related systems for global roll-out in Finance landscape.
• Carry out SIT/UAT and provide ongoing support, root cause analysis, and issue management.

Skills

ERP implementation

Finance processes

D365FO & SCM

Stakeholder communication

English proficiency

Education

Bachelor’s Degree in CS/Finance or related field

Professional Certification (ERP/BI)

Tools

Dynamics 365

Job description

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Subject matter experts to conduct discovery workshops, business requirement study and review, mapping TO-BE Process and gap analysis.
• Implementing and configuring Dynamics 365 suite and auxiliary system within Finance digital landscape to ensure successful completion of global roll out.
• Conduct SIT and UAT during the implementation.
• Provide on-going support, conduct root cause analysis and manage application issues
• Conduct training and roadmap to ensure users maximize system functionality and adoption.
• Identify opportunities for improvement and innovation within Finance.
• Ensure system security, compliance and proper access management.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Computer Science, Accounting, Finance or related field.
• Preferable with 4 years of working experience in the related field such as functional ERP consulting & global implementation experience on D365 for F&O and SCM is preferredfor this position.
• Similar ERP implementation experience will be considered.
• Extensive knowledge of Finance business processes and ERP implementation; finance or accounting background is a plus.
• Fluent in written and spoken English, with strong interpersonal and presentation skills for effective interaction with senior management and stakeholders.
• Ability to work in a fast-paced, high-growth environment with strong analytical skills, initiative, and work ethic.
• Excellent communication skills in English and the language of the supported market.

Who is TDCX?

Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.

TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence and its global footprint. It serves clients in fintech, gaming, technology, travel and hospitality, digital advertising and social media, streaming and e-commerce. TDCX’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential.

TDCX’s commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities and the environment.

TDCX employs more than 18,700 employees across 30 campuses globally, specifically in Brazil, Colombia, Hong Kong, India, Japan, Malaysia, Mainland China, Philippines, Romania, Singapore, South Korea, Spain, Thailand, Türkiye, and Vietnam. For more information, please visit www.tdcx.com