Field Services Engineer

SHINGEN SDN. BHD.; Subang Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

ShinGen SDN. BHD. in Malaysia is seeking a Field Services Engineer to install, commission, and test automation equipment at customer sites in Subang Jaya.

This on-site role focuses on ensuring reliable operation and minimizing downtime. You will respond to service requests, provide technical support, document activities, and train customers on equipment use and safety. Collaboration with internal teams and reporting improvements are expected; a engineering diploma or degree and practical

Qualifications

• On-site installation, commissioning, and repair.
• Ability to provide technical support to customers, both in person and remotely.
• Knowledge of preventive maintenance to maintain equipment reliability and performance.
• Diploma or degree in engineering (mechanical, electrical, mechatronics, or related field) or equivalent practical experience.
• Ability to read technical drawings, manuals, and schematics; familiarity with industrial automation is an advantage.
• Willingness to travel to customer sites and work in industrial environments as needed.
• Good problem-solving abilities, attention to detail, and capability to work independently and in a team.
• Basic computer skills for reporting and documentation; proficiency with MS Office or similar tools.

Responsibilities

• Install, commission, and test automation equipment at customer facilities.
• Troubleshoot, repair, and perform preventive maintenance to minimize downtime.
• Respond to service requests and provide technical support.
• Document service activities and prepare basic service reports.
• Collaborate with customers to explain technical issues and provide training on equipment use and safety.
• Work with internal teams to address complex issues and contribute feedback on product performance.

Skills

On-site installation

Technical support

Preventive maintenance

Engineering degree

Reading schematics

Travel to site

Problem solving

Teamwork

MS Office

Education

Diploma or degree in engineering

Job description

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Company Description

ShinGen specializes in advanced automation solutions for packaging, production, and warehousing, helping organizations streamline operations and reduce costs. The company’s offerings include pallet stretch wrapping machines, shrink machines, carton sealers, labeling machines, and comprehensive packaging automation services. ShinGen focuses on customized solutions that optimize processes, enhance productivity, and increase output for diverse industrial clients. With seamless installation, proactive maintenance, and timely repairs, the team aims to maximize equipment efficiency and minimize downtime. ShinGen emphasizes listening to customers, assessing their needs, and delivering tailored recommendations aligned with operational goals.

Role Description

The Field Services Engineer is a full-time, on-site role based in Subang Jaya. This role involves installing, commissioning, and testing automation equipment such as packaging and labeling machines at customer facilities. The Field Services Engineer will perform troubleshooting, repairs, and preventive maintenance to ensure reliable operation and minimal downtime. Daily tasks include responding to service requests, providing technical support, documenting service activities, and preparing basic service reports. The role also requires close collaboration with customers to explain technical issues, provide training on equipment use and safety, and ensure a positive service experience. The Field Services Engineer will work with internal teams to elevate complex issues, support continuous improvement, and contribute feedback on product performance in the field.

Qualifications

• On-site equipment installation, commissioning, and repair.
• Experience providing technical support to customers, both in person and remotely.
• Knowledge of preventive maintenance practices to maintain equipment reliability and performance.
• Diploma or degree in engineering (mechanical, electrical, mechatronics, or related field) or equivalent practical experience.
• Ability to read technical drawings, manuals, and schematics; familiarity with industrial automation is an advantage.
• Willingness to travel to customer sites and work in industrial environments as needed.
• Good problem-solving abilities, attention to detail, and capability to work independently and in a team.
• Basic computer skills for reporting and documentation; proficiency with MS Office or similar tools.