Field Service VII (Smart Solution)

Vertiv Group Corporation; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Vertiv Group Corporation is seeking a Smart Solution Field Service Engineer to install, commission, and maintain modular data centers and critical IT infrastructure at customer sites in Malaysia. You will work with on-site power, cooling, and IT systems to ensure reliable operation and customer satisfaction.

Responsibilities include on-site installation and testing, remote and on-site troubleshooting, preventive and corrective maintenance, customer training, and 24/7 emergency support.

Qualifications

• Bachelor's degree or diploma in Electrical, Electronic, or Mechanical Engineering (or a related field).
• 2+ years of experience in field service, technical support, or maintenance of power, cooling, or IT infrastructure.
• Strong knowledge of UPS systems, cooling solutions, networking, and modular data centers.
• Ability to read and interpret technical drawings, schematics, and manuals.
• Experience with firmware updates, software configurations, and system calibrations.
• Strong problem-solving skills and the ability to work independently under pressure.
• Willingness to travel and work on-site at customer locations.
• Excellent communication skills to interact with customers, internal teams, and vendors.

Responsibilities

• Install on-site equipment and perform commissioning and performance tests.
• Diagnose and resolve hardware and software issues for modular data centers and related infrastructure.
• Conduct preventive and corrective maintenance and firmware/software upgrades.
• Educate customers on best practices for system operation and maintenance.
• Provide 24/7 on-call support for critical system failures and downtime events.
• Maintain compliance with safety and regulatory standards and keep detailed service logs.
• Contribute feedback to engineering and product teams and pursue ongoing training.

Skills

Field service

Troubleshooting

Communication skills

Reading schematics

Problem solving

Travel willingness

Education

Bachelor’s or diploma in Electrical/Electronic/Mechanical Engineering

Tools

UPS systems

DCIM software

Job description

Position Summary:

The Smart Solution Field Service Engineer is responsible for providing on-site technical support, troubleshooting, installation, and maintenance of Vertiv's Smart Solutions, including modular data centers, integrated power and cooling systems, and critical IT infrastructure. The role requires a strong technical background, problem-solving skills, and the ability to work independently to ensure customer satisfaction and system reliability.

Key Responsibilities: 1. Installation & Commissioning

• Perform on-site installation, configuration, and commissioning of Smart Solutions equipment.
• Ensure proper integration of power, cooling, and IT infrastructure.
• Conduct system performance tests and ensure functionality as per specifications.

Key Responsibilities: 2. Technical Support & Troubleshooting

• Diagnose and resolve hardware and software issues for modular data centers and other Smart Solutions.
• Provide remote and on-site technical assistance to customers.
• Perform root cause analysis to prevent recurring issues.

Key Responsibilities: 3. Preventive & Corrective Maintenance

• Conduct routine inspections and servicing to ensure system reliability.
• Replace faulty components and perform firmware/software upgrades.
• Maintain detailed service reports and maintenance records.

Key Responsibilities: 4. Customer Training & Support

• Educate customers on best practices for system operation and maintenance.
• Provide guidance on optimizing power and cooling efficiency.

Key Responsibilities: 5. Emergency Response & On-Call Support

• Provide 24/7 support for critical system failures and downtime events.
• Ensure rapid response to minimize service disruptions.

Key Responsibilities: 6. Compliance & Documentation

• Ensure all service activities comply with safety, industry, and regulatory standards.
• Maintain accurate technical documentation, reports, and service logs.

Key Responsibilities: 7. Continuous Improvement & Feedback

• Provide feedback to the engineering and product teams to improve Smart Solutions.
• Participate in training and certification programs to stay updated on the latest technologies.

Qualifications & Requirements:

• Bachelor’s degree or diploma in Electrical, Electronic, or Mechanical Engineering (or a related field).
• 2+ years of experience in field service, technical support, or maintenance of power, cooling, or IT infrastructure.
• Strong knowledge of UPS systems, cooling solutions, networking, and modular data centers.
• Ability to read and interpret technical drawings, schematics, and manuals.
• Experience with firmware updates, software configurations, and system calibrations.
• Strong problem-solving skills and the ability to work independently under pressure.
• Willingness to travel and work on-site at customer locations.
• Excellent communication skills to interact with customers, internal teams, and vendors.

Preferred Qualifications:

• Certifications in UPS, power, cooling, or data center infrastructure (e.g., Vertiv, Schneider, APC).
• Hands-on experience with DCIM (Data Center Infrastructure Management) software.
• Knowledge of IoT-enabled smart solutions and remote monitoring tools.

Why Join Vertiv?

• Work with cutting-edge smart infrastructure solutions in a dynamic industry.
• Opportunity for career growth, training, and certifications.
• Be part of a global team ensuring the reliability of critical power and cooling systems.

This role is ideal for engineers passionate about field service, smart solutions, and mission-critical infrastructure.