Field Service Engineer, Smart Solutions (On‑Site, 24/7)

Vertiv; Petaling Jaya; On-site; MYR 78,120 - 122,760; Full time

Job summary

Vertiv seeks a Smart Solution Field Service Engineer in Malaysia to provide on-site installation, commissioning, and maintenance of our Smart Solutions, including modular data centers, power and cooling systems, and critical IT infrastructure.

The role requires a strong technical background, robust problem‑solving skills, and the ability to work independently to ensure customer satisfaction and system reliability.

Qualifications

• Bachelor’s degree in Electrical, Electronic, or Mechanical Engineering (or related field).
• 2+ years of field service, technical support, or maintenance experience in power, cooling, or IT infrastructure.
• Strong knowledge of UPS systems, cooling solutions, networking, and modular data centers.
• Ability to read and interpret technical drawings, schematics, and manuals.
• Experience with firmware updates, software configurations, and system calibrations.
• Strong problem‑solving skills and the ability to work independently under pressure.
• Willingness to travel and work on‑site at customer locations.
• Excellent communication skills to interact with customers, internal teams, and vendors.

Responsibilities

• Installation & Commissioning: Perform on‑site installation, configuration, and commissioning of Smart Solutions equipment.
• Integration: Ensure proper integration of power, cooling, and IT infrastructure.
• System Performance Tests: Conduct system performance tests and ensure functionality as per specifications.
• Technical Support & Troubleshooting: Diagnose and resolve hardware and software issues for modular data centers and other Smart Solutions; provide remote and on‑site technical assistance to customers; perform root cause analysis to prevent recurring issues.
• Preventive & Corrective Maintenance: Conduct routine inspections and servicing to ensure system reliability; replace faulty components and perform firmware/software upgrades; maintain detailed service reports and maintenance records.
• Customer Training & Support: Educate customers on best practices for system operation and maintenance; provide guidance on optimizing power and cooling efficiency.
• Emergency Response & On‑Call Support: Provide 24/7 support for critical system failures and downtime events; ensure rapid response to minimize service disruptions.
• Compliance & Documentation: Ensure all service activities comply with safety, industry, and regulatory standards; maintain accurate technical documentation, reports, and service logs.
• Continuous Improvement & Feedback: Provide feedback to the engineering and product teams to improve Smart Solutions; participate in training and certification programs to stay updated on the latest technologies.

Job description

Vertiv seeks a Smart Solution Field Service Engineer in Malaysia to provide on-site installation, commissioning, and maintenance of our Smart Solutions, including modular data centers, power and cooling systems, and critical IT infrastructure.

The role requires a strong technical background, robust problem‑solving skills, and the ability to work independently to ensure customer satisfaction and system reliability.