Field Service VII - Power

Vertiv Group Corporation; Johor Bahru; On-site; MYR 60,000 - 80,000; Full time

Job summary

Vertiv Group Corporation is seeking an UPS Engineer in Johor Bahru, Malaysia. You will be trained on Vertiv UPS systems and responsible for startups, maintenance, and emergency repairs for UPS, batteries, and power distribution, while maintaining strong rapport with customers and sales/distributor networks.

You will coordinate projects, monitor service quality, and travel to customer sites. After-hours and weekend shifts are required, with daily travel as needed by the role.

Qualifications

• Electrical/Electronic Engineering or equivalent.
• Experience in a technical service or test environment of Electrical/Electronic equipment is essential.
• UPS experience preferred or related power equipment exposure.

Responsibilities

• Coordinate and run assigned projects/PM; deliver high-quality service on time and within budget.
• Maintain accuracy of the customer listing and report issues.
• Support maintenance completion targets to maintain a minimum 90% completion rate.

Education

Electrical/Electronic Engineering or equivalent

Job description

Brief Job Description:

UPS Engineer:

• An exciting opportunity to become fully trained and qualified on Vertiv UPS Systems. You will be primarily responsible for startups, maintenance, and emergency repairs for UPS, battery, power distribution, and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area, while maintaining active and open dialogue with the service direction team.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Coordinate and run assigned projects/PM, ensuring they run smoothly and ensure the highest quality service is delivered on time and within budget.
• Maintain the accuracy of the customer listing by reporting any issues.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.

Qualifications:

Required/ Minimum Qualifications:

• Electrical/Electronic Engineering or equivalent.
• Experience of working in a technical service or test environment of Electrical/Electronic equipment essential UPS preferred or associated industries i.e. Power Electronics.

Additional / Preferred Qualifications:

• Computer Literate (All office associated programs such as, word, excel, outlook).
• Previous field service experience essential.
• Excellent customer service skills.
• Strong communication skills.
• Self-starter, ability to plan, organize and manage time effectively with an ability to work under pressure.
• Clean, Valid driving license.
• There will be after hours (post 17:00) and weekend shift requirements, sometimes at short notice.
• Daily travel to and from customer sites.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• None

Time Travel Needed:

• 25%