Field Service VII (Smart Solution)

Vertiv; Petaling Jaya; On-site; MYR 78,120 - 122,760; Full time

Job summary

Vertiv seeks a Smart Solution Field Service Engineer in Malaysia to provide on-site installation, commissioning, and maintenance of our Smart Solutions, including modular data centers, power and cooling systems, and critical IT infrastructure.

The role requires a strong technical background, robust problem‑solving skills, and the ability to work independently to ensure customer satisfaction and system reliability.

Qualifications

• Bachelor’s degree in Electrical, Electronic, or Mechanical Engineering (or related field).
• 2+ years of field service, technical support, or maintenance experience in power, cooling, or IT infrastructure.
• Strong knowledge of UPS systems, cooling solutions, networking, and modular data centers.
• Ability to read and interpret technical drawings, schematics, and manuals.
• Experience with firmware updates, software configurations, and system calibrations.
• Strong problem‑solving skills and the ability to work independently under pressure.
• Willingness to travel and work on‑site at customer locations.
• Excellent communication skills to interact with customers, internal teams, and vendors.

Responsibilities

• Installation & Commissioning: Perform on‑site installation, configuration, and commissioning of Smart Solutions equipment.
• Integration: Ensure proper integration of power, cooling, and IT infrastructure.
• System Performance Tests: Conduct system performance tests and ensure functionality as per specifications.
• Technical Support & Troubleshooting: Diagnose and resolve hardware and software issues for modular data centers and other Smart Solutions; provide remote and on‑site technical assistance to customers; perform root cause analysis to prevent recurring issues.
• Preventive & Corrective Maintenance: Conduct routine inspections and servicing to ensure system reliability; replace faulty components and perform firmware/software upgrades; maintain detailed service reports and maintenance records.
• Customer Training & Support: Educate customers on best practices for system operation and maintenance; provide guidance on optimizing power and cooling efficiency.
• Emergency Response & On‑Call Support: Provide 24/7 support for critical system failures and downtime events; ensure rapid response to minimize service disruptions.
• Compliance & Documentation: Ensure all service activities comply with safety, industry, and regulatory standards; maintain accurate technical documentation, reports, and service logs.
• Continuous Improvement & Feedback: Provide feedback to the engineering and product teams to improve Smart Solutions; participate in training and certification programs to stay updated on the latest technologies.

Job description

Job Description

The Smart Solution Field Service Engineer provides on-site technical support, troubleshooting, installation, and maintenance of Vertiv's Smart Solutions, including modular data centers, integrated power and cooling systems, and critical IT infrastructure. The role requires a strong technical background, problem‑solving skills, and the ability to work independently to ensure customer satisfaction and system reliability.

Key Responsibilities

• Installation & Commissioning: Perform on‑site installation, configuration, and commissioning of Smart Solutions equipment.
• Integration: Ensure proper integration of power, cooling, and IT infrastructure.
• System Performance Tests: Conduct system performance tests and ensure functionality as per specifications.
• Technical Support & Troubleshooting: Diagnose and resolve hardware and software issues for modular data centers and other Smart Solutions; provide remote and on‑site technical assistance to customers; perform root cause analysis to prevent recurring issues.
• Preventive & Corrective Maintenance: Conduct routine inspections and servicing to ensure system reliability; replace faulty components and perform firmware/software upgrades; maintain detailed service reports and maintenance records.
• Customer Training & Support: Educate customers on best practices for system operation and maintenance; provide guidance on optimizing power and cooling efficiency.
• Emergency Response & On‑Call Support: Provide 24/7 support for critical system failures and downtime events; ensure rapid response to minimize service disruptions.
• Compliance & Documentation: Ensure all service activities comply with safety, industry, and regulatory standards; maintain accurate technical documentation, reports, and service logs.
• Continuous Improvement & Feedback: Provide feedback to the engineering and product teams to improve Smart Solutions; participate in training and certification programs to stay updated on the latest technologies.

Qualifications & Requirements

• Bachelor’s degree or diploma in Electrical, Electronic, or Mechanical Engineering (or a related field).
• 2+ years of experience in field service, technical support, or maintenance of power, cooling, or IT infrastructure.
• Strong knowledge of UPS systems, cooling solutions, networking, and modular data centers.
• Ability to read and interpret technical drawings, schematics, and manuals.
• Experience with firmware updates, software configurations, and system calibrations.
• Strong problem‑solving skills and the ability to work independently under pressure.
• Willingness to travel and work on‑site at customer locations.
• Excellent communication skills to interact with customers, internal teams, and vendors.

Preferred Qualifications

• Certifications in UPS, power, cooling, or data center infrastructure (e.g., Vertiv, Schneider, APC).
• Hands‑on experience with DCIM software.
• Knowledge of IoT-enabled smart solutions and remote monitoring tools.

Why Join Vertiv?

Work with cutting‑edge smart infrastructure solutions in a dynamic industry. Opportunity for career growth, training, and certifications. Be part of a global team ensuring the reliability of critical power and cooling systems.

About the Team

Work Authorization: Vertiv will only employ those who are legally authorized to work in the United States. This position is not eligible for sponsorship. Individuals with temporary visas such as E, F‑1, H‑1, H‑2, L, B, J, or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity/e expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.