Field Service VII (Smart Solution)

Vertiv Co; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Benefits offered by this job

Career growth opportunities

Access to training and certifications

Global team collaboration

Job summary

Vertiv Co is seeking a Smart Solution Field Service Engineer in Petaling Jaya, Malaysia. This role involves on-site installation, technical support, and maintenance of Smart Solutions, ensuring customer satisfaction and system reliability.

The ideal candidate will have a degree in Engineering and at least 2 years of relevant experience. Join Vertiv to work with cutting-edge smart infrastructure solutions in a dynamic team.

Qualifications

• Bachelor’s degree or diploma in Electrical, Electronic, or Mechanical Engineering (or a related field).
• 2+ years of experience in field service or technical support.
• Strong knowledge of UPS systems, cooling solutions, networking, and modular data centers.

Responsibilities

• Perform on-site installation, configuration, and commissioning of equipment.
• Diagnose and resolve hardware and software issues.
• Conduct routine inspections and servicing to ensure system reliability.

Skills

Field service experience

Problem-solving skills

Technical knowledge of UPS systems

Ability to interpret schematics

Communication skills

Education

Bachelor’s degree or diploma in Engineering

Tools

DCIM software

Job description

Position Summary

The Smart Solution Field Service Engineer is responsible for providing on-site technical support, troubleshooting, installation, and maintenance of Vertiv's Smart Solutions, including modular data centers, integrated power and cooling systems, and critical IT infrastructure. The role requires a strong technical background, problem-solving skills, and the ability to work independently to ensure customer satisfaction and system reliability.

Key Responsibilities

Installation & Commissioning

Perform on-site installation, configuration, and commissioning of Smart Solutions equipment.

Ensure proper integration of power, cooling, and IT infrastructure.

Conduct system performance tests and ensure functionality as per specifications.

Technical Support & Troubleshooting

Diagnose and resolve hardware and software issues for modular data centers and other Smart Solutions.

Provide remote and on-site technical assistance to customers.

Perform root cause analysis to prevent recurring issues.

Preventive & Corrective Maintenance

Conduct routine inspections and servicing to ensure system reliability.

Replace faulty components and perform firmware/software upgrades.

Maintain detailed service reports and maintenance records.

Customer Training & Support

Educate customers on best practices for system operation and maintenance.

Provide guidance on optimizing power and cooling efficiency.

Emergency Response & On-Call Support

Provide 24/7 support for critical system failures and downtime events.

Ensure rapid response to minimize service disruptions.

Compliance & Documentation

Ensure all service activities comply with safety, industry, and regulatory standards.

Maintain accurate technical documentation, reports, and service logs.

Continuous Improvement & Feedback

Provide feedback to the engineering and product teams to improve Smart Solutions.

Participate in training and certification programs to stay updated on the latest technologies.

Qualifications & Requirements

• Bachelor’s degree or diploma in Electrical, Electronic, or Mechanical Engineering (or a related field).
• 2+ years of experience in field service, technical support, or maintenance of power, cooling, or IT infrastructure.
• Strong knowledge of UPS systems, cooling solutions, networking, and modular data centers.
• Ability to read and interpret technical drawings, schematics, and manuals.
• Experience with firmware updates, software configurations, and system calibrations.
• Strong problem-solving skills and the ability to work independently under pressure.
• Willingness to travel and work on-site at customer locations.
• Excellent communication skills to interact with customers, internal teams, and vendors.

Preferred Qualifications

• Certifications in UPS, power, cooling, or data center infrastructure (e.g., Vertiv, Schneider, APC).
• Hands‑on experience with DCIM (Data Center Infrastructure Management) software.
• Knowledge of IoT‑enabled smart solutions and remote monitoring tools.

Why Join Vertiv?

• Work with cutting‑edge smart infrastructure solutions in a dynamic industry.
• Opportunity for career growth, training, and certifications.
• Be part of a global team ensuring the reliability of critical power and cooling systems.

Additional Information

This role is ideal for engineers passionate about field service, smart solutions, and mission‑critical infrastructure.