Field Service Technician (Electrical Background)

Konecranes; Klang City; On-site; MYR 56,000 - 100,000; Full time

Job summary

Konecranes is seeking a Field Service Technician (Electrical Background) to perform field service jobs and ensure customer satisfaction while complying with safety standards. You will complete service reports, support maintenance schedules, conduct testing, and participate in safety training to stay updated on product knowledge and EHS requirements.

The role requires at least 2 years of related experience and a Diploma in Electrical Engineering or a related field; candidates must maintain PPE

Qualifications

• Minimum 2 years of experience in field service or related electrical work.
• Diploma in Electrical Engineering or related field preferred.

Responsibilities

• Perform field service tasks as assigned and/or per maintenance schedule with timely documentation to ensure customer satisfaction and sales targets.
• Submit service reports to the coordinator and record hours and travel in SAP as required.
• Conduct testing and fault analysis on customers' equipment to improve performance and reliability.
• Maintain PPE and tools in accordance with safety and 5S standards.
• Keep service facilities and vehicles in good condition and coordinate repairs as needed.
• Attend periodic safety and product-knowledge training to meet EHS requirements.

Education

Electrical Engineering Diploma

Job description

Field Service Technician (Electrical Background)

Perform field service jobs as assigned and ensure that job execution results in customer satisfaction as well as in compliance with all safety standards.

Key responsibilities

Perform assigned field service jobs and/or according to maintenance schedule in a timely manner and submit complete documentation to Service Engineer to ensure fulfilment of daily service tasks to customers' satisfaction and in meeting department's sales targets

Complete and submit service reports timely to department's coordinator for capturing of hours and travelling hours into SAP for analysis as and when required

Conduct testing and equipment failure analysis on customers' equipment in order to improve and stabilize equipment performance during service tasks assigned, including making recommendations for parts whenever necessary

Maintain allocated service tools and all Personal Protective Equipment (PPE) issued in accordance to required EHS standards and company policies

Maintain the upkeep of service facilities and service vehicles according to 5S standards and recommend repair and servicing as and when required

Participate in periodic service and safety training as scheduled to ensure constant update of product knowledge as well as to meet industry's EHS statutory requirements in carrying out related field activities

Perform field activities according to EHS procedures and standards in order to achieve required safety standards

Qualification/Education:

At least 2 year(s) of working experience in the related field.

Min Certificate or Diploma in Electrical Engineering or related field