Field Service Team Lead, Mission-Critical Networks

Motorola Solutions Malaysia Sdn Bhd

Kuala Lumpur

On-site

MYR 180,000 - 320,000

Full time

3 days ago

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Job summary

Motorola Solutions Malaysia Sdn Bhd is seeking an experienced Operations Manager to lead field engineering operations and service delivery across Malaysia. Based in Penang or Kuala Lumpur, you will oversee team utilization, governance, and SLA performance for mission-critical communications infrastructure, including private LTE/5G systems.

You will drive maintenance programs, coordinate with customer success, and manage RFQs with stakeholders.

Qualifications

Bachelor’s Degree in Electrical, Electronic, Telecommunications Engineering or related field.
Minimum of 5+ years of leadership and hands-on experience in field service management, telecommunications, or mission-critical networks.

Responsibilities

Lead and mentor a team of field engineers across distributed bases.
Direct daily field operations, PM/CM ticket resolution via ServiceNow, and site responses.
Ensure uptime, SLA compliance, and high resource utilization (85%).
Manage site acceptance, equipment staging, and deployment schedules.
Coordinate RFI/RFP/RFQ processes with stakeholders.
Collaborate with CSMs and regional sales to support key contracts.
Educate customers on service portfolio enhancements and lifecycle management.